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# IT Support Technician

- **Company:** SAVADGE NETWORKING SOLUTIONS LLC
- **Location:** Savannah, GA, United States
- **Salary:** $43,680
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Management Console, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Networking Basics, Software Deployment, Software Engineering, TCP/IP, Wide Area Networks, Network Routers, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=701d4ea61aa358da

## About the Role

* Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN, VPNs, and firewalls.
 * Proficiency in troubleshooting hardware and software issues on Windows and Mac operating systems.
 * Familiarity with Active Directory management, GPO configuration, and user account administration.
 * Knowledge of help desk systems for customer support ticket management and issue tracking.
 * Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
 * Ability to perform equipment troubleshooting and maintenance on desktops, laptops, mobile devices, and other peripherals.
 * Analysis skills to diagnose complex technical problems quickly and accurately while maintaining a customer-focused approach.

Join us as an IT Support Technician to be a vital part of our innovative team! Your technical expertise will empower users by resolving issues swiftly while enhancing our overall IT environment-driving productivity forward with energy and enthusiasm!

## Description

* Provide technical support for hardware, software, and network issues across various operating systems, including Windows and Mac OS.
 * Install and/or replace client onsite equipment.
 * Troubleshoot and resolve problems related to computer hardware, peripherals, mobile devices, and IT equipment.
 * Manage help desk tickets efficiently using help desk systems, ensuring timely resolution of user requests.
 * Support network troubleshooting activities involving NAS, DNS, LAN, WAN, VPNs, firewalls, and Active Directory management.
 * Assist with computer management tasks such as software installations, updates, configurations, and operating system support.
 * Maintain and support IT infrastructure components including routers, switches, GPO (Group Policy Objects), and other networking equipment.
 * Collaborate with team members to analyze issues quickly and implement effective solutions while maintaining excellent customer service standards.