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# Business Systems Analyst - ERP

- **Company:** BOA Technology, Inc.
- **Location:** Denver, CO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $85,000 - $110,000
- **Contract:** Permanent contract
- **Skills:** Business Systems, Data Integrity, Netsuite, Software Deployment, Software Requirements Analysis, Boomi, User Administration
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe6a7811f61d667f

## About the Role

* Bachelor's degree in a Business, Technical, or related field
 * 3+ years of relevant hands-on experience with NetSuite, including configuration, user management, workflows, and troubleshooting
 * Experience managing a support or ticketing workload, including triage, root cause analysis, and resolution documentation
 * Strong analytical and problem-solving skills, with the ability to trace issues across system boundaries and identify root causes
 * Ability to communicate clearly with both technical and non-technical users across a global organization
 * Comfort operating autonomously and managing competing priorities in a lean, cross-functional team environment

Desired Qualifications

 * Experience with one or more systems (or industry equivalents) in BOA's ERP ecosystem: Boomi, In8Sync, Avalara, CyberSource, or Celigo
 * NetSuite Administrator or equivalent platform certification
 * Experience supporting a global user base across multiple regions and time zones
 * Familiarity with audit support, SOX compliance, or similar internal controls frameworks in an ERP context
 * Experience developing and delivering end-user training programs, including remote and train-the-trainer formats
 * Experience working in a mid-market manufacturing or consumer goods company

## Description

Reporting to the Business Systems Manager, this role will serve as a primary ERP systems expert at BOA, ensuring the day-to-day stability, reliability, and user experience of NetSuite and its closely integrated supporting systems across our global organization. You will be the first line of response for ERP-related support tickets and incidents, a primary resource for user training and enablement, and a key contributor to audit readiness and compliance activities. You will collaborate with our team of Business Systems Analysts, providing your expertise in NetSuite, and collectively providing development support across BOA's suite of Business Systems. Beyond day-to-day administration, you will bring your NetSuite expertise to root cause analysis, bug resolution, and the definition of requirements and solution designs that inform new development work led by the Business Systems Team. This role requires extensive hands-on NetSuite experience, can operate with a high degree of autonomy, and
takes thorough ownership over the systems they support.
Responsibilities (EN):
Core Responsibilities

 * Reflect and role model BOA's vision, values and Leadership Model across the team and organization
 * ERP Support & Incident Management
 + Serve as a primary point of contact for ERP support requests and incidents; triage, prioritize, and resolve issues with urgency and clear communication to affected users
 + Perform root cause analysis on recurring issues, distinguishing configuration gaps, data integrity problems, integration failures, and development defects
 * System Administration & Maintenance
 + Collaboratively own day-to-day administration of NetSuite and integrated systems including Boomi, In8Sync, Avalara, CyberSource, Celigo, and others as the ecosystem grows
 + Maintain configurations, roles, workflows, and saved searches
 + Proactively monitor system health, integration reliability, and data quality to identify and address issues before they impact users
 * Audit & Compliance Support
 + Fulfill internal and external audit requests related to ERP data, user access, transaction records, and system configurations
 + Maintain documentation of controls and role assignments in support of audit readiness
 * Requirements & Solution Advisory
 + Leverage NetSuite expertise to contribute to requirements definition and solution design for new development initiatives partnering with the Business Systems Manager to evaluate feasibility and recommend approaches
 * Participate in testing and validation of new configurations, integrations, and development deliverables prior to production deployment
 * User Training & Enablement
 + Develop and deliver NetSuite training for users across North America, Europe, and Southeastern Asia