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# Software Support Analyst

- **Company:** Cyzerg LLC
- **Location:** Doral, FL, United States
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Application Programming Interfaces (APIs), Agile Methodology, Software Applications, Bug Tracking Systems, Business Software, Databases, Issue Tracking Systems, Networking Basics, Remote Service Software, Software Configuration Management, Software Engineering, Software Systems, SQL Databases, Systems Integration, Information Technology, Software Usability
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d92ce1f135be7499

## About the Role

Cyzerg is listed as the employer for this proposed Software Support Analyst position. The role focuses on helping customers resolve software issues, analyzing technical problems, and ensuring business applications operate reliably. The ideal candidate will have strong troubleshooting skills, clear communication abilities, and an interest in supporting software solutions used in logistics and warehouse operations., * Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

 * Experience in software support, application troubleshooting, or technical customer service.
 * Understanding of software applications, databases, and common technical issues.
 * Familiarity with Windows operating systems and basic networking concepts.
 * Strong analytical and problem-solving skills.
 * Excellent written and verbal communication abilities.
 * Ability to prioritize support requests and maintain accurate documentation.
 * Customer-focused approach and attention to detail.

Preferred Skills

 * Familiarity with SQL queries and database troubleshooting.
 * Experience with ticketing systems and remote support tools.
 * Knowledge of APIs, software integrations, and application logs.
 * Experience supporting logistics, warehouse management, or supply chain software.
 * Familiarity with software testing and bug-tracking tools.
 * Understanding of Agile development and software release processes.

## Description

* Provide technical support for software applications and related systems.
 * Investigate, diagnose, and resolve reported software issues.
 * Respond to customer inquiries through support tickets, email, and other approved channels.
 * Analyze application errors and document troubleshooting steps and resolutions.
 * Reproduce reported bugs and coordinate fixes with software development teams.
 * Assist users with software configuration, functionality, and routine application tasks.
 * Test software updates and verify that reported issues have been resolved.
 * Maintain accurate support records, knowledge-base articles, and technical documentation.
 * Identify recurring problems and recommend improvements to software usability and reliability.
 * Escalate complex issues to appropriate technical teams when necessary.
 * Help customers understand software features and follow recommended procedures.