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# IT Support Technician I

- **Company:** Continental Aerospace Technologies Inc
- **Location:** Mobile, AL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Equipment, Information Technology, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c5f5cfb40e34c5f

## About the Role

* High school diploma or equivalent required.
 * Associate degree in Information Technology or a related field preferred.
 * 0 to 2 years of IT support experience.
 * Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to lift and move computer equipment up to 50 pounds.

PREFERRED

 * CompTIA A+ certification or willingness to obtain.
 * Experience supporting printers, Windows PCs, and Active Directory user accounts.

## Description

* Reset passwords and assist with account access issues.
 * Troubleshoot desktop, laptop, printer, and peripheral hardware problems.
 * Configure, deploy, and replace PCs and laptops.
 * Provide first-level support for Microsoft 365 and business applications.
 * Respond to and resolve help desk tickets in a timely manner.
 * Install software and perform routine system updates.
 * Document issues, resolutions, and asset information.
 * Escalate complex issues to senior IT staff when needed.