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# Helpdesk Support I

- **Company:** THE PHOENIX
- **Location:** Fairfield, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Software Engineering, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dcb20beba7c62247

## About the Role

* Associate's degree in Computer Science, or
 * Four years of equivalent work experience, or, * Strong customer service and communication skills.
 * Basic IT troubleshooting and analytical skills.
 * Ability to multitask, prioritize tasks, and work under pressure.
 * Strong problem-solving, organization, and teamwork skills., * Do you have previous Epic Go-Live support experience?
 * How many years of experience do you have in Epic Go-Live support?
 * Do you have experience handling help desk calls, documenting issues, and creating support tickets?
 * Are you available to work the 8:00 AM - 4:30 PM shift in Fairfield, CA 94533?
 * Please briefly describe your previous Epic Go-Live support experience.
 * This is an 8-week contract with the possibility of extension based on performance and business needs. Are you interested in this opportunity?

## Description

The Helpdesk Support I professional provides first-level technical support to computer users by answering calls, creating and tracking support tickets, troubleshooting basic hardware and software issues, and escalating complex problems to the appropriate IT team. Responsibilities include monitoring helpdesk emails and systems, maintaining IT asset records, assisting with hardware and software updates, and ensuring timely resolution of technical issues while delivering excellent customer service.