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# IT Field Service Technician II

- **Company:** Advantage Credit Union
- **Location:** Los Angeles County, CA, United States
- **Experience:** Experienced
- **Salary:** $68,640 - $89,440
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Microsoft Office, Laptops, Servicenow, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=446eb0a18eb9a583

## About the Role

* 4-year Bachelor's Degree preferred.
 * 2 - 4 years supporting Windows OS & MS Office.
 * Working knowledge of networking and Active Directory.
 * Strong troubleshooting of software and hardware.
 * Dell computers preferred.
 * ServiceNow ticket preferred.
 * Excellent written and verbal communication skills.
 * High attention to detail, accuracy, and organizational skills.

## Description

* IT technical support by phone, email, messaging, and in-person.
 * Install, update, maintain, troubleshoot, and repair desktop and laptop computers.
 * Support printers and scanners.
 * Administrate and troubleshoot Windows OS, MS Office, and other applications.
 * Update user accounts in Active Directory, Exchange, and Symitar.
 * Learn and support new systems.
 * Vendor warranty claims.
 * Implementation support.
 * Travel to branches.
 * Must be able to work overtime, including Saturdays.