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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Specialist - **Company:** Metal Job - **Location:** Hillsborough County, FL, United States - **Experience:** Experienced - **Salary:** $60,000 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Business Logic, Software Applications, Computing Platforms, Business Software, Business Systems, Cyber Security, Databases, Data Synchronization, File Systems, Multi-Factor Authentication, Monitoring of Systems, JSON, Python (Programming Language), PostgreSQL, Systems Integration, Extensible Markup Language (XML), XML-RPC, Data Logging, Reliability of Systems, Agentic-AI, Git, AI Platforms, Odoo, Information Technology, Data Management, Multiplatform, Software Version Control, Api Management, Docker - **Published:** October 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2a65f8357789c03d ## About the Role * Experience supporting IT systems, software platforms, integrations, or technology operations. * Strong practical understanding of AI-powered applications and business workflows. * Familiarity with AI agents, workflow automation, APIs, and system integrations. * Ability to troubleshoot technical issues systematically and document solutions. * Understanding of cybersecurity, data protection, user permissions, and secure system access. * Strong analytical, communication, and problem-solving skills. * Ability to learn new AI platforms quickly and work independently. Preferred Technical Skills * 2+ years of hands-on experience with Odoo development (versions 15 and above preferred). * Strong proficiency in Python, XML, JavaScript (OWL), and PostgreSQL. * Deep familiarity with the Odoo ORM, QWeb reports, and custom module architecture. * Experience building and maintaining API integrations (REST, JSON-RPC, XML-RPC). * Experience managing deployments via Odoo.sh, Git, and Docker. * Understanding of AI evaluation, output validation, and workflow testing. * Familiarity with version control, deployment procedures, and incident management. * Experience supporting AI-driven business operations or multi-platform technology environments. Performance Expectations * Maintain reliable operation of critical AI-powered systems and workflows. * Resolve technical issues efficiently and reduce recurring failures. * Improve automation reliability, accuracy, and measurable business productivity. * Maintain secure integrations and appropriate access controls. * Reduce manual work through practical, well-tested automation. * Keep technical documentation current and ensure changes are properly tested. * Provide clear reporting on system health, risks, incidents, and improvement opportunities. ## Description Metal Ops and FoxHaven are seeking an AI-savvy IT Systems Support Specialist to support, maintain, troubleshoot, and continuously improve our AI-driven technology environment. This role combines IT systems support, AI platform administration, workflow automation, cybersecurity, and business process optimization. The successful candidate will help ensure our AI-powered systems operate reliably, communicate effectively, protect company data, and support daily business operations. We are looking for someone who understands that AI is more than a productivity tool. It is an integral part of how modern businesses operate, automate workflows, manage information, and make decisions. Key Responsibilities1. AI Systems Support & Administration * Support and troubleshoot AI-powered applications, platforms, agents, and business systems. * Monitor system performance, availability, integrations, and workflow reliability. * Help manage AI tools, user access, permissions, configurations, and usage policies. * Investigate errors, unexpected AI behavior, integration failures, and system interruptions. * Maintain documentation for AI systems, configurations, dependencies, and troubleshooting procedures. * Coordinate with AI vendors, developers, and technology partners when advanced support is needed. 2. AI Workflow Automation * Maintain and improve AI-driven workflows used across Metal Ops and FoxHaven. * Identify repetitive tasks that can be automated through AI agents, APIs, scripts, and integrations. * Help build, test, deploy, and maintain automated business processes. * Monitor workflows for failures, inaccurate outputs, and performance issues. * Develop procedures for human review and escalation when AI-generated results require verification. * Measure automation performance through time savings, reliability, accuracy, and operational impact. 3. Systems Integration & Data Management * Support connections between AI platforms, business applications, databases, file systems, and other operational tools. * Troubleshoot API connections, authentication issues, data synchronization, and integration errors. * Help maintain data quality, consistency, access controls, and appropriate retention practices. * Support structured knowledge bases and information sources used by AI systems. * Assist with testing system changes before deployment to minimize disruptions. 4. Cybersecurity & AI Governance * Help protect company information, credentials, systems, and AI integrations. * Apply least-privilege access, multifactor authentication, secure credential management, and appropriate logging. * Identify risks involving unauthorized access, data exposure, prompt injection, and unsafe AI actions. * Help establish safeguards for AI agents that can access business systems or perform actions. * Ensure sensitive company information is handled according to approved policies. * Maintain appropriate human approval for high-impact or irreversible automated actions. 5. Business Operations Support * Support the technology systems used by Metal Ops and FoxHaven to conduct daily operations. * Troubleshoot issues affecting employees, business workflows, operational reporting, and system connectivity. * Identify opportunities to improve productivity through AI, automation, and better system integration. * Work with leadership and employees to understand operational needs and translate them into technical improvements. * Help minimize downtime and ensure reliable access to critical business systems. 6. Continuous Improvement & Innovation * Evaluate emerging AI tools, platforms, and automation technologies. * Test new capabilities in controlled environments before introducing them into production. * Maintain technical documentation, system diagrams, standard operating procedures, and recovery plans. * Track system reliability, automation success rates, recurring errors, and operational improvements. * Recommend solutions based on business value, security, reliability, scalability, and cost., * Design, develop, test, and deploy custom Odoo modules and business logic. * Troubleshoot system performance, optimize PostgreSQL queries, and resolve application bugs. * Manage version migrations and code upgrades across Odoo instances. Ideal Candidate The ideal candidate is an AI-first technology professional who combines practical IT troubleshooting with an understanding of automation, integrations, and intelligent systems. They are comfortable investigating problems across multiple platforms, learning new technologies, securing AI-enabled workflows, and turning business needs into reliable technical solutions. The mission: Keep Metal Ops and FoxHaven's AI-driven technology environment secure, dependable, efficient, and continuously improving. Pay: $60,000.00 per year