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# IT Help Desk Support Specialist

- **Company:** Lone Mountain Truck Leasing, LLC
- **Location:** Carter Lake, IA, United States
- **Experience:** Starter
- **Salary:** $41,600 - $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Software Troubleshooting, Peripherals, Laptops, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3e986ac99edc76ae

## About the Role

* 1-2 years of help desk or IT support experience (strong candidates without prior IT jobs are welcome)
 * Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive)
 * A patient, friendly approach with non-technical users.
 * Good at following procedures and documenting work
 * Reliable, punctual, and able to work independently once trained

Nice to have:

 * CompTIA A+, Network+, or Microsoft 365 certification
 * Exposure to Active Directory, Entra ID, or remote monitoring/management (RMM) tools
 * Experience in a multi-company or multi-site environment, * Bachelor's (Preferred)

Experience:

 * Software troubleshooting: 1 year (Preferred)
 * Windows: 1 year (Preferred)

## Description

* Respond to and resolve help desk tickets and calls
 * Reset passwords, unlock accounts, and handle basic Microsoft 365 / Active Directory account tasks.
 * Set up new user accounts and workstations, and process departing users.
 * Troubleshoot Windows PCs, Outlook, Teams, printers, phones, and peripherals.
 * Assist users with VPN and remote access connectivity.
 * Image, deploy, and track laptops, desktops, and other equipment.
 * Document issues and resolutions clearly in the ticketing system
 * Escalate more complex problems to senior IT staff with clear notes on what's been