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# Desktop Support Analyst ( Hardware)

- **Company:** Proteam Solutions
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Configuration Management, System Center Configuration Manager, Azure Active Directory, Software Deployment, Software Engineering, Windows Desktop, Delivery Pipeline, Microsoft InTune, Computer Equipment, Deployment Automation, Laptops, Unified Endpoint Management
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb77007da6a40638

## About the Role

* Hands-on experience with Microsoft Intune for Windows endpoint management, enrollment, or device troubleshooting.
 * Practical experience imaging, reimaging, provisioning, or deploying Windows desktop and laptop computers.
 * Working knowledge of Windows operating systems, endpoint configuration, hardware troubleshooting, and application installation.
 * Experience diagnosing device setup, operating system, driver, compatibility, and software issues.
 * Understanding of endpoint security principles, device configuration policies, and enterprise IT support processes.
 * Strong communication, customer service, organization, and problem-solving skills.

Preferred Qualifications

 * Experience with Windows Autopilot, Intune enrollment workflows, or automated endpoint provisioning.
 * Familiarity with Microsoft Entra ID (Azure AD), device join types, and corporate device identity.
 * Experience with endpoint imaging or deployment tools such as Microsoft Configuration Manager (SCCM/MECM), MDT, or similar platforms.
 * Knowledge of device compliance policies, configuration profiles, application deployment, and endpoint security controls.
 * Experience supporting enterprise endpoint refreshes, device migrations, or large-scale PC deployment initiatives., * Computer hardware: 2 years (Required)
 * Technical support: 2 years (Required)

License/Certification:

 * Driver's License (Required)
 * CompTIA A+ (Required)

## Description

We are seeking an experienced Endpoint Provisioning & Microsoft Intune Specialist to support enterprise Windows endpoint deployment, configuration, and troubleshooting. This role will focus on re-provisioning endpoint PCs, enrolling and re-enrolling devices in Microsoft Intune, and helping maintain a reliable, secure desktop environment.

The ideal candidate combines hands-on Windows imaging and provisioning experience with strong troubleshooting skills, customer service, and the ability to coordinate endpoint support activities in a business-critical environment.

Key Responsibilities

 * Re-provision, reimage, and configure Windows desktop and laptop endpoints for enterprise use.
 * Enroll and re-enroll Windows devices in Microsoft Intune and troubleshoot device enrollment issues.
 * Support endpoint deployment workflows, including device setup, configuration, compatibility checks, and readiness validation.
 * Diagnose and resolve Windows operating system, hardware, application, and endpoint configuration issues.
 * Assist with endpoint security configurations, application installation, upgrades, and device compliance troubleshooting.
 * Evaluate IT service requests, prioritize workload, coordinate case resolution, and escalate complex issues when needed.
 * Collaborate with onsite support teams and other IT groups to complete endpoint refresh and deployment projects.
 * Document provisioning procedures, troubleshooting steps, and device support activities.