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# IT Technical Support Specialist

- **Company:** RSC2, Inc.
- **Location:** Aberdeen Proving Ground, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Business Systems, Information Systems, Database Development, E-Business, Information Management, Knowledge Management, Information Technology
- **Published:** October 1, 2026
- **Apply:** https://www.juju.com/job/16_52e21b7c21

## About the Role

* Active TS clearance level.
 * Bachelor's degree in computer science, information systems, engineering, business or related scientific or technical discipline.
 * A minimum of ten (10) years related experience.
 * Four (4) years of additional experience may be substituted for degree.

## Description

* Provides subject matter expertise in IT support to an entire organization or major components of an organization.
 * Develops business cases and performs knowledge management and information assurance.
 * Provides expert analysis and evaluation of information technology matters, and recommendation, initiation and development of IT projects.
 * Leads projects entailing the full scope of information systems management for the Command.
 * Performs information technology tasks throughout the Command by reviewing, analyzing, and validating electronic business operation tools, implementing IT resources (hardware/software), website design, database development, and other business systems integration initiatives.
 * Interfaces with higher headquarters, other Command sites, and business centers throughout the command to facilitate procurement information systems technology implementation within the Command.
 * Assesses and implements IT policy to govern IT activities; provides IT policy guidance to management, staff, and customers; defining current and future business environments; conducting audits of IT programs and policies; developing business cases; and recommending enhancements to efficiency of IT systems through modification and application of emergent technologies.
 * Duties require the rigorous application of information technology policies, principles, and practices in the delivering IT technical services throughout the Command.
 * Serves as a Lead Information Management Officer and Telephone Control Officer to represent the organization's interest to service provider.
 * Leads projects in knowledge management and business process design tasks.