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# Junior Systems Admin/Help Desk

- **Company:** Access TCA, Inc.
- **Location:** Northbridge, MA, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft PowerPoint, Windows PowerShell, Microsoft SharePoint, SQL Databases, Peripherals, Adobe, Information Technology, Laptops, Autodesk Autocad
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9766cd1c711bc716

## About the Role

* Bachelor's degree in Computer Science or Business Administration, with 1-3 years' experience
 * Entry level certifications (A+, Security+, Network+)
 * Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization
 * Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset
 * Capability to manage multiple tasks and deliver accordingly
 * Solid problem-solving skills and a keen eye for detail, ability to adhere to deadlines
 * Strong documentation and writing skills to add to and augment our existing IT Knowledge Base
 * Capable of handling highly confidential information
 * Advanced use of Microsoft Office tools such as modern Outlook, Word, and Excel, PowerPoint
 * SQL and MS Powershell experience a plus
 * Windows and Mac OSX experience

## Description

Reporting to the Systems Administrator, the Jr. Systems Administrator monitors and maintains the company computer systems, installs, documentation and configures hardware/software and solves technical problems., * Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android)

 * Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products
 * Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access
 * Mobile Device support including additions, terminations, policy enforcement and security
 * Escalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively
 * Assist the Systems Administrator with company projects
 * Other duties, which include inventory and knowledge base management