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# IT Support Specialist

- **Company:** Robert Half
- **Location:** Pittsburgh, PA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Active Directory, Software Applications, Business Software, Software Documentation, Collaborative Software, Issue Tracking Systems, Microsoft Office, Networking Basics, Productivity Software, Information Technology, Laptops
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/9B5B0B86D532447DB8780E8B8DC84AB9/job/

## About the Role

* Route advanced or specialized issues to vendors or internal technical teams when additional expertise is required. Requirements * At least 3 years of experience in desktop support, help desk, or a similar IT support environment.

 * Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent hands-on experience.

 * Strong troubleshooting ability across hardware, Windows-based systems, software applications, and basic networking issues.

 * Experience supporting Microsoft Windows 10 and Microsoft productivity tools, including Office 365.

 * Working knowledge of Active Directory, remote support utilities, and collaboration platforms.

 * Familiarity with service desk ticket management and accurate technical documentation practices.

 * Strong communication and customer service skills with the ability to manage multiple requests effectively in a fast-paced setting. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an IT Support Specialist to provide hands-on technical assistance for employees across hardware, software, and end-user systems in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving technical problems, supporting day-to-day operations, and delivering a dependable service experience. The role focuses on maintaining workplace technology, resolving user issues efficiently, and helping staff stay productive across desktop, mobile, and collaboration environments., * Deliver first- and second-level technical support for computers, operating systems, standard applications, and peripheral equipment.

 * Diagnose and resolve issues affecting desktops, laptops, mobile devices, and business software used by internal teams.

 * Set up, deploy, and maintain user workstations, installed applications, and related technology assets.

 * Provide support for conference room technology, video meetings, and audio-visual equipment to ensure smooth collaboration.

 * Track system behavior and assist in identifying and addressing performance-related problems.

 * Administer user access by creating accounts, updating permissions, and supporting access control processes.

 * Assist with basic network support, including connectivity troubleshooting and device setup.

 * Record incidents, solutions, and technical updates accurately within the service desk ticketing system.

 * Prepare clear user documentation and offer basic guidance to help employees use technology effectively.