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# IT Operations & Restaurant Systems Administrator

- **Company:** WAUGH ENTERPRISES, INC.
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Excel, Antivirus Softwares, CompTIA Network+, CompTIA Security+, Cyber Security, Information Technology Operations, Networking Hardware, Inventory Management Software, Microsoft Office, Network Architecture, Network Administration, Server Administration, Service Pack, Backup and Restore, Network Routers, System Availability, Firewalls (Computer Science), Information Technology, Operational Systems, Tools for Reporting
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e168d2535c69ab9d

## About the Role

· Experience: 3+ years of experience in IT systems administration or network management. Experience in the restaurant, retail, or hospitality industry is highly preferred.

· Technical Certifications: CompTIA Network+, Security+, CCNA, or Microsoft certified professional certifications are a strong plus.

· Technical Skills: Microsoft Office, particularly Excel and Access

· Language Skills: Bilingual English and Spanish required

· QSR Knowledge: Familiarity with restaurant Toast POS systems, 7Shifts, and back-office reporting software is an asset.

· Mechanical Aptitude: Basic, practical understanding of commercial kitchen equipment, electrical components, or refrigeration systems.

· Soft Skills: Strong problem-solving skills, strong organization skills, detail-oriented, the ability to work autonomously in a small office environment, and clear communication skills when helping non-technical store managers.

· Availability: Must possess a valid driver's license and reliable transportation for occasional on-site visits to the 15 local restaurants. Willingness to participate in a rotating on-call schedule for urgent weekend or evening restaurant emergencies.

## Description

1. Corporate IT & Network Infrastructure

· Server Configuration: Set up, configure, and maintain on-premises or cloud servers, ensuring high availability and optimal performance.

· Network & Internet Management: Maintain secure, stable internet connections and network hardware (routers, switches, firewalls) for the corporate office and all 15 restaurant locations.

· Workstation Support: Manage, update, and troubleshoot all office client stations (PCs, laptops, peripherals, and software).

· Computer Security: Implement and monitor robust cybersecurity measures, including firewalls, antivirus software, data backups, access controls, and regular security patches.

 2. QSR Operations, Reporting & Help Desk

· Operational Systems Support: Maintain and troubleshoot restaurant-specific technology, including Point of Sale (POS) systems, digital menu boards, kitchen display systems (KDS), and inventory software.

· Data Reporting: Extract, compile, and analyze sales, labor, and inventory data from the QSRs to assist management with corporate reporting.

· Store Help Desk: Serve as the primary technical point of contact for restaurant managers facing operational or technical bottlenecks.

 3. Restaurant Facilities & Equipment Maintenance

· Equipment Diagnostics: Remotely diagnose or physically inspect malfunctioning restaurant equipment (e.g., grills, fryers, walk-in coolers, beverage systems, ice machines).

· Basic Repairs & Vendor Coordination: Perform minor, hands-on mechanical or electrical repairs when safe and feasible. For complex issues, coordinate and manage third-party HVAC, refrigeration, or kitchen equipment technicians to ensure minimal store downtime.