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# Clinical IT Operations Analyst

- **Company:** Radiology Partners
- **Location:** United States (Remote available)
- **Salary:** $77,200.0 - $115,700.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Health Informatics, Software as a Service, Information Technology Operations, Performance Monitor
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c1fd8baee98d1109

## About the Role

* Technical Support & Incident Response: Experience in technical support, incident response, or IT operations within healthcare IT, clinical technology, or complex SaaS environments.
 * Troubleshooting & Independent Judgment: Ability to independently triage and resolve complex, time-sensitive technical issues with incomplete information, using sound judgment when standard procedures are insufficient.
 * Clinical Technology Knowledge: Working knowledge of radiology or clinical workflows, with familiarity with PACS, RIS, or similar clinical platforms preferred.
 * Communication & Incident Management: Strong written and verbal communication skills across technical and non-technical audiences, with familiarity with ITIL Incident, Major Incident, and Problem Management frameworks and structured escalation processes.
 * Accountability, AI & Operational Readiness: Demonstrated ownership and follow-through, comfort working in 24/7 shift-based or on-call environments, and ability to evaluate AI-generated analysis critically to support informed troubleshooting and resolution decisions.

## Description

* Incident Response & Resolution: Independently assess incident severity and clinical impact, troubleshoot Mosaic platform components and integrations, contain issues, and resolve incidents using structured diagnostic methods and AI-assisted tools.
 * Major Incident Participation & Escalation: Collaborate with incident command during high-severity events, provide timely technical updates, recognize when additional support is needed, and escalate with clear context, impact, and recommended next steps.
 * Proactive Monitoring & Risk Identification: Monitor system health, alerts, and operational dashboards; identify emerging risks and recurring issues; and support effective shift handoffs and follow-up.
 * Clinical Workflows & Customer Communication: Apply knowledge of radiology and clinical workflows to assess potential patient care impacts, manage customer expectations, and communicate clearly and appropriately with clinical and operational stakeholders.
 * Documentation & Continuous Improvement: Maintain accurate incident records, resolutions, and lessons learned; use AI-assisted documentation tools responsibly; and contribute to runbooks, knowledge articles, troubleshooting guides, and post-incident reviews.
 * Operational Readiness & Collaboration: Partner with Response peers, leadership, engineering, product, and clinical operations teams to resolve incidents and improve service quality; maintain shift readiness and participate in on-call rotations as needed, including evening and overnight coverage and up to 15% travel.