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# Tech Support Supervisor

- **Company:** The University of Louisiana at Monroe
- **Location:** Monroe, LA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Graphics Software, Microsoft Office, Microsoft Software, Windows Servers, Remote Infrastructure Management, Software Deployment, Software Requirements Analysis, Software Systems, TCP/IP, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31b1dfb364c9aa28

## About the Role

* Must have bachelor's degree or at least 5 years of real-world field experience in technical based background.
 * Must have working TCP/IP knowledge.
 * Experience in Microsoft products - Windows 11, Windows Server, MS Office; lab imaging software; Apple OS platform knowledge preferred.
 * Experience with Active Directory and remote management software preferred.

## Description

The Tech Support Supervisor will be in charge of support and operation of campus computer systems as well as providing supervision of the Lab Coordinator and the A/V Classroom Coordinator. This is a Tier 2 level support position., * Manage technology deployment and coordination of new computer purchases, printer purchases, and mobile device purchases.

 * Create, maintain and deploy software images for use on campus-wide and lab systems, both Mac and PC

 * Coordinate with faculty/staff to acquire quotes for new PC purchases as well as new printer purchases from Dell and Apple.

 * Maintains contact with all academic departments to ensure that their computer-based needs are met. Work with the departments on computer updates as needed.

 * Creates new computer specifications based on current technologies.

 * Coordinates all software installations and support with faculty/staff who have specific software requirements.

 * Recommends procedures to enhance use of academic computing resources.

 * Coordinates any warranty or repair requests from Dell and Apple. Required to maintain a current Dell Certified System Expert status in order to perform authorized warranty repairs on Dell equipment and ensure other select technicians do the same.

 * Monitors and evaluates end user systems for performance using technical skills attained through training and experience.

 * Responsible for planning and implementation of campus-wide PC management policies.

 * Responsible for maintaining and monitoring Verizon mobile phone accounts and ordering mobile devices as needed.

 * Supervises the Lab Coordinator and the A/V Classroom Coordinator positions.

 * Other duties as required.