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# Service Desk Specialist II

- **Company:** Wipfli LLP
- **Location:** Naperville, IL, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Computer Maintenance, Microsoft Office, Software Engineering, Microsoft InTune, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4d66282b7baebaaa

## About the Role

* High School Diploma or an equivalent combination of education and experience
 * 2+ years of service desk experience
 * Strong customer service background and demonstrated problem-solving skills
 * Experience supporting computer systems, hardware, and software including Windows Operating System and Microsoft Office products
 * Hardware maintenance, troubleshooting, and repair skills
 * Available to work shift hours of 10:00 am - 7:00 pm CT or 9:30 am - 6:30 pm CT, * Associates Degree in Information Technology
 * Prior working experience in a managed services, outsourced IT, or consulting environment
 * Technical proficiency in relevant operating systems and applications such as Office 365, Azure, Intune, etc.
 * Understanding of ITIL concepts
 * Familiarity with government controls and regulations relevant to technology environments

## Description

The Service Desk Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness.

The Service Desk Specialist II will work shift hours of 10:00 am - 7:00 pm CT or 9:30 am - 6:30 pm CT. The Specialist II can work 100% in-person or in a hybrid arrangement with a minimum of 2 days/week in person in the Naperville office., * Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity

 * Resolve issues in accordance with Service Desk procedures
 * Develop and maintain general knowledge of major client systems including support policies and procedures
 * Assist other specialists or support staff through system knowledge transfer and training
 * Research and respond to escalated issues and escalate further as applicable