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# IT Technical Support Specialist SG 24

- **Company:** PACCAR Inc
- **Location:** Denton, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, ARM Architecture, Bluetooth, Business Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft OneNote, Microsoft Office, Microsoft Visio, System Center Configuration Manager, Microsoft SharePoint, TCP/IP, Terminal Emulators, Virtual Machines, Enterprise Software Applications, Extensible Firmware Interface, Break Fix, Build Management, Information Technology, Laptops, Cisco
- **Published:** October 7, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88571956/1

## About the Role

* Experience utilizing technologies in a Microsoft domain such as Microsoft System Center Configuration Manager, Active Directory, Microsoft Office 365, and Microsoft SharePoint
 * Problem solving knowledge covering a wide breath of IT Desktop Systems including: Dell Precision Workstation, Dell OptiPlex Desktop, Dell Latitude Notebook, and Virtual Machines.
 * Understanding of following: TCPIP, DNS, DHCP, PXE, UEFI, 802.11x, Bluetooth,
 * Good oral and written communication skills.
 * Exceptional customer service skills.
 * Ability to multitask and work with minimal supervision in critical uptime manufacturing setting

Qualifications

 * Required: Bachelor degree
 * 1 year of experience is required

## Description

Primary Job Duties: Responsible for Desktop Client IT support. This includes deployment, tracking, updating, and problem solving related to: Desktop PCs, Engineering Workstations, Laptops, iPhones, iPads, and Printers. Daily activities include monitoring and working through incident and service request ticket queues. Responsible for documenting, escalating, and resolving tickets within defined SLAs.

Hardware and software: Support Dell PCs include docking stations and monitors, Apple iPhones, and iPads. Desktop and department network printers, Cisco IP Phones, large presentation displays, and various other USB attached hardware. Support Microsoft enterprise software applications like Windows 10, OneDrive, Edge, Office 365, Teams, Project, Visio and OneNote. Support other applications such as Adobe Acrobat, Aviva Terminal Emulator, Palo Alto VPN, Palo Alto Cortex End Point Protection, and various other enterprise applications.
Job Functions / Responsibilities

Duties

 * Desktop Support - providing 1st and 2rd level break-fix support in resolving technical problems related to hardware and software on desktop pcs in manufacturing, office, and remote office environment.
 * Execute assigned project tasks on desktop pc in conjunction with local and corporate IT initiatives.
 * Work with third party software providers and corporate IT to fulfill software and hardware requirements for desktop pc and laptops.
 * Document, review, and publish support procedures that address key IT systems and functions and processes that will be used by IT employees to install, remediate, and support desktop pcs.
 * Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements
 * Participate in reviews and discussions of IT standards and procedures.
 * Perform analysis of IT business systems linked to key indicators to insure compliancy to corporate standards.
 * Build and deploy desktop pcs and hardware in conjunction with corporate IT pc refresh initiatives.
 * Adhere to infrastructure change control in accordance with corporate IT change management.
 * Provide support to business units and manufacturing processes during off-shift, off hours, and weekend.