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# IT Support Specialist

- **Company:** Legendary Inc
- **Location:** Lilburn, GA, United States
- **Salary:** $51,646.0 - $62,192.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Management Console, Linux, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Linux Distribution, Microsoft Office, Networking Basics, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=37b1fdbf36d4b85a

## About the Role

* Proven experience in providing IT support or desktop support within a corporate environment.
 * Strong knowledge of Windows operating systems (including Windows 10/11) and Linux distributions.
 * Hands-on experience with help desk systems for ticket management and issue tracking.
 * Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewalls, and TCP port configuration.
 * Demonstrated ability to troubleshoot hardware issues related to computer hardware components and peripherals.
 * Experience managing Active Directory accounts, user permissions, GPOs, and computer management tasks.
 * Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
 * Ability to analyze complex problems quickly and develop effective solutions under pressure.

Join us to be part of a vibrant team dedicated to delivering exceptional IT support that keeps our organization running seamlessly! Your technical expertise combined with your customer-focused approach will make a real difference every day!

## Description

* Provide technical support to end-users across hardware, software, and network issues via help desk systems or direct communication.
 * Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, and peripherals.
 * Assist with software troubleshooting, including operating systems like Windows and Linux, as well as applications such as Microsoft Office.
 * Manage user accounts and permissions through Active Directory management and GPO (Group Policy Object) configurations.
 * Support network troubleshooting efforts involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP port configurations.
 * Maintain and support IT infrastructure components such as routers, switches, firewalls, and other networking equipment.
 * Document all support activities accurately in customer support ticket management systems while ensuring timely resolution of issues.
 * Collaborate with team members to analyze recurring problems and implement proactive solutions to improve system stability.
 * Assist with equipment troubleshooting and hardware support to ensure optimal performance of all devices.
 * Support the deployment of new hardware/software upgrades and assist in user training when necessary.