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# MWD Support - Level 3

- **Company:** Erdos Miller
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Salary:** $100,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Zendesk
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe0d40e1a92869c0

## About the Role

Erdos Miller is looking for a person interested in an experienced MWD Specialist who possesses positive energy, technological expertise and is highly motivated to expand the impact of our Customer Experience team. This is a multi-faceted role with responsibilities related to field support, help-line support, training and product roadmap planning. We are looking for a dynamic individual with diverse skills who is motivated by our mission and has problem-solving skills., Have a positive attitude and want to use your talents to make a difference
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Love staying organized and get satisfaction from marking tasks complete
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Have a willingness to speak up when someone around you is making a mistake
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Enjoy communicating with people and helping make their jobs better
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Can handle emergency phone calls calmly, Positive Attitude
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High school diploma or equivalent
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5+ Years of MWD field experience and an ability to solve a multitude of rig related problems
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Proficient in Microsoft Office Suite
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Technology fluency and ability to learn new platforms
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Excellent communication and interpersonal skills
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Handle sensitive information in a confidential manner
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Excellent time management skills
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Ability to multi-task and prioritize a to-do list
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Attention to detail and creative problem-solving skills
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Exceptional organizational skills
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Desire to be proactive and create a positive experience for others
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Willingness to receive and implement critical feedback
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Respect for individuals' diverse experiences and the ability to work effectively with people from a variety of backgrounds

## Description

Maintaining a helpdesk record system (Zendesk)
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Attending engineering meetings to provide feedback from our customers
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Visiting customer shops and rigs to provide face-to-face training on our products
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Working with our production team to deliver quality products to our customers