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# Chargé(e) de support et innovation informatique afin d'assurer le support technique

- **Company:** INFORMATIS TS
- **Location:** Nogent-sur-Seine, France
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Data Analysis, Business Process Model and Notation, Information Systems, Groovy, Standard Sql, SQL Databases
- **Published:** June 22, 2026
- **Apply:** http://informatis-ts.fr/offre_detail.php?id_offre=3363

## About the Role

* Expérience en support technique ERP ;
 * Connaissance d'un environnement industriel / production ;
 * Bonne capacité de communication avec des interlocuteurs variés ;
 * Capacité d'analyse et de résolution de problèmes ;
 * Esprit orienté amélioration continue ;
 * Connaissances techniques : Java, Groovy, SQL ;
 * Maîtrise de BPMN 2.0 ;
 * Rigueur, autonomie et sens de l'organisation.

Environnement

 * ERP
 * Support applicatif N2/N3
 * Analyse de données et incidents
 * Java / Groovy / SQL
 * BPMN 2.0
 * Amélioration continue

Vous souhaitez contribuer à l'amélioration des systèmes d'information et accompagner les utilisateurs dans un environnement industriel exigeant ?

## Description

* Assurer le support ERP niveau 2 et 3 ;
 * Identifier les sources des incidents et proposer des solutions adaptées ;
 * Analyser les besoins métiers et techniques ;
 * Construire et piloter des plans d'action d'amélioration ;
 * Identifier les risques et impacts des changements ;
 * Rédiger les besoins techniques pour les évolutions applicatives ;
 * Réaliser les tests fonctionnels avant mise en production ;
 * Mettre en place des contrôles post-déploiement ;
 * Analyser les demandes récurrentes et identifier les causes racines ;
 * Participer à l'amélioration des processus et outils.


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