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# IT Support Specialist I/II

- **Company:** The Foundation for Hispanic Education
- **Location:** San Jose, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, CompTIA Network+, Databases, Educational Software, Desktop Computing, Microsoft Office, Network Architecture, Network Connections, Network Planning and Design, Network Administration, Pearson PowerSchool, Software Tools, Anti-Phishing, Student Information Systems, Web Applications, Web Platforms, Wireless Access Point, Computer Equipment, Information Technology, Laptops, Hardware Infrastructure, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5b91bb2ce9884572

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a closely related field (required).
 * Master's degree preferred.
 * Minimum of four (4) years of increasingly responsible experience in the setup and repair of networked computer workstations, software applications, online platforms, and advanced technical support.
 * 3+ years of experience managing and administering PowerSchool Student Information System.
 * 3+ years of experience working with computer/server hardware and software or in network design and architecture.
 * 3+ years of supervisory experience, overseeing IT staff and departmental operations.
 * Experience with databases, network administration (including wireless access points and firewalls), and G Suite for Education administration.
 * Strong familiarity with typical school technology, including desktops, laptops, printers, interactive projectors, and software tools like Apple platforms, G Suite (Drive, Docs, Sheets, Slides), Microsoft Office Suite, web-based applications, licensing, and education databases.

CERTIFICATION REQUIREMENTS:

 * CompTIA A+, preferred
 * CompTIA Network+, Google IT Support Professional, or similar certifications preferred
 * Google Certified Educator Level 1 or 2 preferred
 * Apple or Microsoft certifications are a plus

## Description

* Provide timely and effective technical support to staff and students by installing, troubleshooting, and repairing computer hardware, software, printers, network connectivity, and other related technical issues.
 * Install, configure, and maintain computers, servers, peripherals, Chromebooks, and other technology equipment on TFHE campuses.
 * Manage and configure Google Console Management Software, including managing phishing attacks targeting organization Gmail accounts.
 * Meet and consult regularly with the Director of Technology & Afterschool Programs to determine objectives, functions, and priorities.
 * Manage user accounts, permissions, and access to network resources in compliance with TFHE policies.
 * Monitor and maintain the network infrastructure to ensure reliable, secure connectivity across all TFHE campuses.
 * Collaborate with teaching staff to support technology integration in classrooms and troubleshoot educational software issues.
 * Maintain accurate inventory records of all technology assets, parts, and equipment; notify supervisors when supplies are low.
 * Perform preventative maintenance on computers and related equipment to extend life expectancy.
 * Maintain service records on assigned computers and peripheral devices.
 * Assist staff and students in the use of technology tools, software applications, and best practices.
 * Coordinate with the IT team and external vendors for escalated issues, equipment repairs, and technology upgrades.
 * Provide on-site and remote support to all TFHE staff, faculty, and students as needed.
 * Set up PA systems upon request by School Directors.
 * Travel to the LVLA site or other campuses as needed or agreed upon.
 * Maintain up-to-date knowledge of current computer technologies, hardware, and software.