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# Manager, Software Engineering - Developer Support

- **Company:** Q 2 Ebanking
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, JIRA, Software as a Service, Software Quality, Software Debugging, DevOps, Software Architecture, Scaled Agile Framework, Software Engineering, Gitlab, Information Technology, Integration Frameworks, Software Version Control
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=51d70d1a10cc38a1

## About the Role

* Typically requires a Bachelor's degree in Computer Science, Engineering, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
 * 3+ years of hands-on software development experience within an Agile engineering environment.
 * 2+ years of direct people management experience, with demonstrated success building high-performing engineering teams through technical mentorship, accountability, and professional development.
 * Strong knowledge of software architecture, debugging, code quality, APIs, cloud-based applications, and modern engineering practices.
 * Experience leading production-facing engineering teams responsible for operational reliability, complex troubleshooting, and customer or partner technical outcomes.
 * Demonstrated success improving engineering productivity, automating repetitive work, and delivering sustainable technical solutions.
 * Experience using operational metrics to manage capacity, prioritize work, meet delivery commitments, and drive continuous improvement.
 * Experience with CI/CD pipelines, source control, and modern software delivery practices.

PREFERRED:

 * Experience with SDKs, developer platforms, API ecosystems, or complex third-party integrations.
 * Experience implementing AI-assisted engineering workflows or developer self-service solutions.
 * Experience in financial technology, digital banking, or other regulated SaaS environments.
 * Familiarity with Jira, GitLab, and Lean or Six Sigma methodologies.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

## Description

* Lead, coach, and develop a team of software engineers and technical support professionals, strengthening technical capabilities, accountability, and career growth.
 * Drive engineering excellence through sound technical practices, code quality, automation, and continuous improvement.
 * Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness.
 * Use data and performance metrics to identify systemic issues, prioritize engineering investments, and deliver measurable improvements.
 * Lead initiatives that reduce operational toil, improve developer self-service, and leverage AI and automation to scale support capabilities.
 * Partner with Product, Engineering, and cross-functional teams to resolve complex technical challenges and improve the developer experience.
 * Foster a culture of technical ownership, collaboration, innovation, and customer-focused problem solving.
 * Ensure adherence to Q2 security, privacy, and operational standards.