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# Full Stack Development

- **Company:** CareerCircle
- **Location:** Phoenix, AZ, United States (Remote available)
- **Experience:** Starter
- **Salary:** $40,560.0 - $42,640.0
- **Contract:** Temporary to permanent
- **Skills:** Computing Platforms, Auto Dialer (Communication Software)
- **Published:** October 10, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/az/phoenix/95dfa7c0-3e42-4f4f-92d8-902883a368a6

## About the Role

Customer service, Customer support, Call center, inbound outbound calls, financial services, data entry, banking, finance

Top Skills Details

Customer service,Customer support,Call center,inbound outbound calls,financial services

Additional Skills & Qualifications

high school diploma or equivalent required

Customer focus and adaptability to different personality types

Eagerness to learn how to use our proprietary servicing software, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Detail Oriented
Problem Solving

## Description

Data Entry, Positivity
Collections
Refinancing
Adaptability
Inbound Calls
Outbound Calls
Mortgage Loans
Customer Service
Customer Support
Safety Assurance
Business Valuation
Financial Services
Computing Platforms
Willingness To Learn
Full Stack Development
Call Center Experience
Business Transformation, First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions.

Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.

Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.

Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs,

Offer and refer eligible homeowners for refinancing opportunities to the Originations department

Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies

Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties

Meet performance expectations

Utilize our internal software platform and become a partner in making system recommendations

OTHER DETAILS

Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350)

On average will only have about 35-40 true right party contacts Daily.

Metrics held to:

QA, 1ST call resolution

Adherence Rate

C Sat Score (Goal above 90%)

Wrap Time: should be 1-3 Mins