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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SYSTEMS PROJECT ANALYST - 79000755 - **Company:** State of Florida - **Location:** Tallahassee, FL, United States - **Salary:** $51,601.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, CompTIA Network+, System Configuration, Desktop Computing, Networking Hardware, Network Troubleshooting, Microsoft Office, Microsoft Software, System Center Configuration Manager, Networking Basics, Networking Cables, Windows Remote Assistance, Windows Desktop, Peripherals, Computer Equipment, Information Technology, Cisco - **Published:** October 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8471f78897c215ad ## About the Role Ability to lift a minimum of 50 pounds, climb a ladder and stoop to the floor to install cables. Ability to operate telephone and computer systems. Ability to terminate and test voice and data lines, build network cables. Ability to work as liaison between customer, vendors and management. Knowledge of basic network architecture and equipment. Ability to install operating system images, applications and updates through a deployment tool such as SCCM, PDQ or MDT. Knowledge and experience troubleshooting versions of Microsoft Windows and Office released in the last 10 years. Experience installing, configuring, and maintaining Windows desktop operating systems. Ability to plan, organize and coordinate work assignments. Ability to maintain yearly certifications for warranty work. Excellent customer service and communication skills. Ability to work after hours as needed. Minimum Requirements: Four (4) years of professional experience in an IT Helpdesk/Desktop Support role; Completion of a one-year program of study from a vocational/technical school in an area of information technology can substitute for one year of the required experience. One year of providing customer service in technology; Valid Driver License; Ability to lift 50 pounds on a daily basis; Ability to climb a ladder and stoop to the floor to install cables; Must be able to obtain an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals. ***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.*** Preferred: Associate's degree from an accredited college or university in the field of information technology, computer systems administration, or technical support. Currently possess an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals. ## Description License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. DBPR's stakeholders include these professionals and their customers alike. Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida's professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/. The Work You Will Do: Help Desk Technicians are responsible for providing day-to-day technical assistance to end-users, ensuring the efficient operation of desktop systems and related technology. Key duties include troubleshooting and resolving hardware, software, and network issues, performing system installations, upgrades, and configurations, and offering timely resolution to service requests. The technician ensures optimal system performance by conducting routine maintenance, monitoring system health, and addressing technical incidents in a proactive manner. This position requires a blend of technical expertise, research abilities, meticulous documentation, and collaboration with other IT units to optimize IT services and support end-user needs. Your Specific Responsibilities: This is a highly autonomous position responsible for providing technology support to field offices in North Florida. This position will spend up to 10% of their work time travelling and is responsible for all aspects of Help Desk field support and management within the defined territory. Some work may include travel outside of territory as needed. Installing and configuring computer software, hardware and peripherals. Setting up and configuring cellular enabled mobile devices. Assisting with image deployment and computer equipment refresh. Manages equipment distribution, including receiving equipment, setting up / configuring equipment, setting up / installing pre-configured networking equipment and running cabling for new workstation or network needs. Monitoring, creating, responding, escalating, assigning and resolving service desk tickets. Troubleshooting and resolving end user network connectivity issues. Providing remote assistance to DBPR users across the state of Florida. Assisting with network and server needs in supported areas. Providing advanced research, testing of proposed solutions and implementation of solutions. Assisting application developers with testing of enhancement of applications prior to deployment. Managing telecommunications set up and maintaining phone systems in assigned areas. Creating and maintaining process documentation on Help Desk procedures. Assisting with the process of querying data, analyzing the results, and presenting the findings in a way that provides clarity and actionable insight. Traveling to supported areas to provide on-site assistance. Performs other work-related duties as required.