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# Network Support Technician

- **Company:** Zt Group Int'l, Inc.
- **Location:** Secaucus, NJ, United States
- **Experience:** Experienced
- **Salary:** $60,750.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, Networking Hardware, Subnetting, Network Layer, Simple Network Management Protocols, Syslog, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Network Support, Cisco
- **Published:** October 23, 2026
- **Apply:** https://www.dice.com/job-detail/3a8a49bb-d2ab-4a6a-a21e-bf2463fe39e8

## About the Role

* Bachelor's degree or equivalent practical experience

 * 2+ years supporting enterprise or manufacturing networks at Layer 1 and Layer 2, including hands-on experience with Palo Alto and Cisco

 * Working knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, Ethernet switching, and SNMP and Syslog monitoring

 * Hands-on racking, stacking, and cabling experience with copper (Cat5e/Cat6) and fiber

 * Comfortable on an active plant floor and willing to follow PPE and safety rules

 * Clear written and verbal communication with floor operators and IT

## Description

Provide onsite first line network support for our manufacturing environment. You will troubleshoot Layer 1 and Layer 2 issues, install and replace network hardware, and escalate complex problems to senior engineers. This role is onsite 5 days a week in our Secaucus, NJ office.

What You Will Do

 * Support production floors, labs, warehouses, and server rooms onsite

 * Troubleshoot packet loss, link drops, interface errors, and wrong VLANs, and collect diagnostics (counters, logs, show command output) for tickets

 * Check cabling, patch panels, switch ports, speed and duplex, transceivers, and MAC address tables, and monitor switch health with network tools

 * Install and replace switches, access points, SFP modules, patch panels, and racks

 * Log tickets using ITIL workflows, get change approval before touching production, and escalate Layer 3, firewall, OT/PLC, and security issues

 * Join the after hours, weekend, and 2nd/3rd shift rotation for 7x24 plant coverage