> Markdown version of [/jobs/ext/4281261-it-service-delivery-manager](https://www.wearedevelopers.com/jobs/ext/4281261-it-service-delivery-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Delivery Manager

- **Company:** Blue Harbor Solutions, Inc.
- **Location:** Raleigh, NC, United States
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Agile Methodology, Amazon Web Services, Systems Engineering, JIRA, Microsoft Azure, Microsoft Online Services, Cisco Routers, Cyber Security, Computer Networks, Databases, Dynamic Host Configuration Protocol, Linux, Disaster Recovery, Internet Information Services (IIS), IT Management, Information Technology Operations, Network Security, Microsoft Office, Microsoft SQL Server, Windows Servers, Network Architecture, Microsoft PowerPoint, Remote Access Technology, Cloud Services, Server Administration, Microsoft SharePoint, Software Engineering, Product Software Implementation Methods, SQL Databases, VMware VSphere, Wide Area Networks, ServiceNow IT Service Management, Firewalls (Computer Science), Information Technology, SolarWinds (Software), Network Support, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4030c3c4c806c7ad

## About the Role

* Experience in IT management, IT service delivery, IT operations, systems engineering, or network engineering, with demonstrated leadership and supervising experience managing technology teams.
 * Project management experience in technology, including technical project or program manager supervisory experience; familiarity with Agile and ITIL (Information Technology Infrastructure Library) practices.
 * Working knowledge of Active Directory management, information security, IT governance, server management, and network support.
 * Strong analysis, communication, organizational, and time-management skills; able to provide technical troubleshooting support and coordinate across teams.
 * Preferred: experience with Active Directory, Microsoft platforms, cloud services, and service-management tools.

## Description

As an IT Service Delivery Manager, you'll lead IT operations and service delivery, keeping technology reliable, secure, and responsive to business needs. You'll manage IT teams, coordinate vendors, and guide projects across infrastructure, support, and software implementation. Your impact: By strengthening service management and incident response, you help employees stay productive and business teams access dependable technology., * Lead IT service management, technical support, desktop support, and network support; set priorities and oversee troubleshooting.

 * Manage IT infrastructure, including Microsoft Windows Server, Windows, Linux, VMware vSphere, AWS, Azure, IIS, Microsoft SQL Server, databases, and SQL.
 * Oversee computer networking and network infrastructure, including LAN, WAN, Cisco routers, DHCP, firewalls, remote access software, and network security.
 * Direct IT project management, configuration and asset management, software development and implementation, business continuity planning, and disaster recovery.
 * Coordinate vendors and cross-functional communication; use ServiceNow, Jira, SolarWinds, SharePoint, and Microsoft Office tools, including Word, Excel, and PowerPoint.