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# Test Center Administrator

- **Company:** Robert Half
- **Location:** Concord, TN, United States
- **Salary:** $35,568.0 - $41,184.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BASIC (Programming Language), Microsoft Outlook, Web Browsers, Microsoft Office, Office Suite, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d2dd0142371d6f3

## About the Role

* High school diploma or equivalent is required; college coursework or additional education is preferred.
 * At least one year of face-to-face customer service experience is required, such as work in retail, hospitality, food service, or a similar setting.
 * Ability to communicate clearly and professionally with candidates, visitors, and team members in a busy operational environment.
 * Comfortable working under pressure while managing multiple responsibilities in a high-volume testing center.
 * Proficiency with Windows-based computer systems and common office applications, including Microsoft Office, Outlook, and web browsers.
 * Ability to prepare accurate written documentation, including incident reports and routine correspondence.
 * Capable of standing or remaining stationary for extended periods, walking the testing room regularly, and lifting up to 40 pounds when needed.
 * Able to bend, stoop, move through tight spaces safely, and visually monitor computer screens and camera displays during exam administration.

## Description

* Welcome candidates upon arrival, confirm identification, and guide them through the check-in process with courtesy and efficiency.
 * Conduct required security screening procedures, including the use of approved screening tools, to protect the integrity of the testing environment.
 * Provide basic assistance with testing equipment or devices and address routine technical concerns that may affect the candidate experience.
 * Monitor exam sessions through regular room checks and direct observation to ensure compliance with testing rules at all times.
 * Respond promptly to candidate concerns, resolve issues when appropriate, and escalate exceptions according to established guidelines.
 * Preserve the security of exam materials, workstations, and testing areas while helping maintain an orderly and controlled environment.
 * Support a fair and comfortable experience for each test taker by applying procedures consistently and communicating clearly throughout the session.
 * Document irregular incidents thoroughly and report any behavior or events that fall outside testing policies.
 * Complete fingerprint scanning and digital record activities when required as part of the candidate verification process.
 * Assist with general site tasks during slower testing periods, including administrative support, document handling, and basic equipment packing or setup activities.