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# Software Support Specialist

- **Company:** ANYLOGIC NORTH AMERICA, LIMITED LIABILITY COMPANY
- **Location:** Chicago, IL, United States
- **Salary:** $60,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Application Programming Interfaces (APIs), Databases, Data Security, Issue Tracking Systems, Linux System Administration, Software Tools, Remote Service Software, Simulation Software, Software Configuration Management, Software Engineering, Windows Desktop, Software Troubleshooting
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd0695c99bb6bc28

## About the Role

AnyLogic North America is seeking a customer-focused Software Support Specialist to help customers troubleshoot software issues, understand application functionality, and resolve technical problems. The ideal candidate will combine technical knowledge, analytical thinking, and strong communication skills to provide effective support for software products and related workflows., * Experience in software support, technical support, application support, or a related role.

 * Strong troubleshooting and analytical problem-solving skills.
 * Familiarity with Windows or Linux environments and common software configuration issues.
 * Ability to understand technical documentation and explain solutions in clear language.
 * Experience with ticketing systems, remote support tools, or customer relationship management platforms.
 * Basic knowledge of databases, APIs, networking, or software testing is an advantage.
 * Familiarity with simulation software, modeling tools, or programming concepts is beneficial.
 * Strong written and verbal communication skills.
 * Ability to manage multiple support requests and prioritize issues effectively.
 * A customer-focused approach and willingness to learn new software products.

## Description

In this role, you will investigate reported issues, guide users through troubleshooting steps, document solutions, and collaborate with technical teams to improve product reliability and the overall customer experience.

Responsibilities

 * Respond to customer inquiries regarding software functionality, installation, configuration, and usage.
 * Troubleshoot application errors and investigate reported technical problems.
 * Provide clear, step-by-step guidance to help customers resolve software issues.
 * Reproduce reported defects and collect relevant diagnostic information.
 * Document support requests, troubleshooting steps, and resolutions in a support ticketing system.
 * Escalate complex bugs and technical issues to engineering or product teams.
 * Assist customers with software updates, configuration, and basic integration questions.
 * Maintain support documentation, knowledge-base articles, and frequently asked questions.
 * Collaborate with technical teams to identify recurring issues and recommend improvements.
 * Help test software fixes and verify that reported problems have been resolved.
 * Communicate technical information clearly to customers with different levels of technical experience.
 * Follow established customer support, data security, and issue-management procedures.