> Markdown version of [/jobs/ext/4281468-it-technician](https://www.wearedevelopers.com/jobs/ext/4281468-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Concordant LLC - **Location:** Columbia, SC, United States - **Salary:** $45,760.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Cyber Security, Issue Tracking Systems, IT Management, Microsoft Office, Azure Active Directory, Topdesk, Microsoft InTune, Information Technology, Laptops - **Published:** October 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7c73e33c05354d9f ## About the Role * 2+ years of help desk or IT support experience * Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices * Bachelor's degree in Information Technology, Computer Science, or a related field (the agency may accept equivalent IT or information security work experience) * Strong customer service skills and the ability to explain technical concepts in plain terms * Clear verbal and written communication * Ability to lift and carry equipment up to 50 pounds and to bend, reach, and work under desks Nice to Have (Preferred) * Customer-facing experience in IT, banking, finance, or another professional services field * Experience with help desk software and ticketing systems * Exposure to Active Directory, Microsoft Entra ID, and Intune * Experience working with managed service providers or tracking vendor tickets * CompTIA A+, ITIL Foundation, or Microsoft Certified Fundamentals (such as Microsoft 365) Who Thrives Here * You stay calm under pressure and treat every user with patience and professionalism * You know when to solve a problem yourself and when to escalate it * You bring integrity and attention to detail to a formal government and financial services setting, * Bachelor's (Required), * help desk or IT support: 2 years (Required) * Windows, Microsoft Office, general IT support: 1 year (Required) * customer service: 1 year (Required) ## Description Concordant LLC seeks an IT Technician to provide front-line technical support at a South Carolina state agency that safeguards and manages the state's public funds. You will join a small, close-knit IT team working in a modern, largely cloud-based environment and partner closely with IT leadership and a managed service provider. This contract-to-hire role offers a clear path to a full-time state government position, which includes full state benefits such as retirement, health insurance, and paid state holidays. Schedule and Location * Onsite in downtown Columbia, SC * Monday through Friday, 8:30 AM to 5:00 PM * Occasional rotating after-hours work for incidents, maintenance, and deadlines What You Will Do * Serve as the first point of contact for staff who need IT help by phone, email, or in person * Deliver consistent, high-touch support with a focus on resolving issues on first contact * Troubleshoot desktops, laptops, mobile devices, printers, and standard software applications * Escalate complex problems to senior IT staff or the managed service provider and keep users informed * Process account setups, password resets, and access requests in line with agency security policies * Manage security and distribution group memberships * Test systems after managed service provider maintenance windows and report issues * Open, track, and follow up on vendor tickets through resolution * Document requests, resolutions, and user feedback in the ticketing system * Teach users IT best practices and agency technology guidelines * Support equipment rollouts, software updates, and other IT projects * Diagnose, repair, or replace hardware and coordinate warranty or vendor repairs * Maintain an accurate, audit-ready IT asset inventory * Handle sensitive financial and accounting data with strict confidentiality