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# Technology Support Specialist III

- **Company:** Systemtec, Inc.
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Salary:** $56,368.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Application Testing, Microsoft Office, Software Engineering, Web Applications, Web Testing, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c21cb8c8d0a831e1

## About the Role

* Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
 * Bachelor's or associate degree in Computer Science, Information Technology, or a related field, or two years of relevant work experience combined with two years of technical help desk or related experience.
 * Minimum of two years of technical help desk support or other relevant experience.
 * Strong customer service and problem-solving skills, with the ability to prioritize inquiries and provide timely, accurate resolutions.
 * Proficiency with Microsoft Office and the ability to navigate commonly used software applications and technical support systems.
 * Ability to troubleshoot technical issues, analyze root causes, recommend solutions, and escalate complex problems when necessary.
 * Strong written and verbal communication skills, including the ability to explain technical concepts and create clear support documentation.
 * Ability to research knowledge bases, FAQs, application resources, and team expertise to resolve user inquiries efficiently.
 * Ability to learn new technical concepts, provide guidance to application users, and collaborate effectively in a fast-paced support environment.
 * Flexibility to accommodate occasional after-hours support requirements.

Preferred Skills/Experience of the Technology Support Specialist III:

 * CompTIA A+ certification.
 * Experience supporting web applications, application development, or user acceptance testing.
 * Knowledge of healthcare operations, diagnostic testing, and molecular diagnostics.
 * Familiarity with healthcare billing, medical coding, or diagnostic testing catalogs.
 * Experience with manual web application testing, defect identification, and technical documentation.
 * Knowledge of knowledge base management, troubleshooting procedures, and process improvement practices.

## Description

* Serve as an initial point of contact for application users, investigating inquiries and providing clear technical guidance to promote a positive customer experience.
 * Diagnose and resolve moderate to complex technical issues by identifying root causes, restoring functionality, documenting resolutions, and escalating issues as appropriate.
 * Research existing support resources and collaborate with subject matter experts to deliver accurate, timely solutions to customer questions.
 * Conduct manual web application testing, identify recurring issues, and work with clinical, product, and development teams to improve application functionality and usability.
 * Develop and maintain knowledge base articles, FAQs, work instructions, troubleshooting procedures, and other technical documentation.
 * Support junior technicians, identify training needs, assist with new business processes and site changes, and recommend proactive improvements to reduce recurring issues and enhance support efficiency.