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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP NS2 Client Delivery Manager (CDM) - **Company:** SPOT Business Systems, LLC - **Location:** Herndon, VA, United States - **Experience:** Expert - **Salary:** $99,900.0 - $216,000.0 - **Contract:** Permanent contract - **Skills:** SAP Cloud, Amazon Web Services, Microsoft Azure, Software as a Service, Cloud Computing, Information Technology Operations, SAP ERP, Cloud Services, SAP (Applications), SAP HANA, SAP Knowledge Warehouse, SAP Logistics, Google Cloud, RISE with SAP, IT Architecture, Netsuite Erp, HybridCloud, SAP S/4HANA, Cloud Migration, Cloud Optimization - **Published:** October 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0e173db8570c4e00 ## About the Role You'll have experience in Engagement Management; Delivery Management; and Account Management, specifically with SAP knowledge and expertise. That experience includes cross-selling, upselling, and renewal opportunities. Additionally, you'll bring: * 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles. * 5+ years of SAP Basis and/or infrastructure operations or development experience. * Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA. * Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients. * Understanding of SAP's cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models. * Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations). * SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud). * Bachelor's degree in a related field. * Strong communication skills for both technical and executive audiences. * Engagement management, relationship building, and de-escalation strengths. * Ability to multitask across several engagements with a proactive, problem-solving mindset. * Leadership, organizational, and interpersonal skills suitable for cross-functional collaboration. * Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.)., 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles. * 5+ years of SAP Basis and/or infrastructure operations or development experience. * Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA. * Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients. * Understanding of SAP's cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models. * Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations). * SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud). * Bachelor's degree in a related field. * Strong communication skills for both technical and executive audiences. * Engagement management, relationship building, and de-escalation strengths. * Ability to multitask across several engagements with a proactive, problem-solving mindset. * Leadership, organizational, and interpersonal skills suitable for cross-functional collaboration. * Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.). ## Description The Client Delivery Manager (CDM) serves as primary point of contact for SAP NS2 Cloud Customers, mainly focusing on RISE with SAP, S/4HANA private cloud edition, S/4HANA Cloud Extended Edition, Secure HANA Cloud, and HANA Enterprise Cloud advanced Edition. The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation., * End-to-end customer engagements from contract signature through renewal, including onboarding, service delivery, project initiation, architecture guidance, and governance coaching. * Strong and lasting customer relationships with executives and stakeholders across SAP NS2. * Quarterly business reviews and balanced scorecards that drive transparency, service quality, and continuous improvement. * Service and business plans aligned to customer needs and SAP NS2's cloud strategy. * Seamless delivery lifecycle orchestration-scope, budget, milestones, releases, maintenance, and long-term account vision. * Customer IT calendars, monthly service reporting, and execution of Enhanced Managed Services and Cloud Application Services. * Stabilization and recovery paths in critical customer situations in partnership with MCC and OCC teams. * Commercial growth opportunities through cross-sell, upsell, renewals, and SLA management. Where You'll Belong * At the center of SAP NS2's cloud customer experience, serving as the trusted point of contact for RISE with SAP and key private and extended cloud solutions. * Within a highly collaborative environment that spans sales, delivery units, cloud operations, Mission Control Center, and executive stakeholders. * In a role that champions customer success, cloud adoption, standardization, and transformation toward SAP NS2 Cloud Solutions. * As a strategic partner to your customers-guiding them through their cloud journey, advocating for their needs, and ensuring they derive maximum value from SAP NS2. * In a culture that values ownership, customer-centricity, strong relationships, and continuous service excellence.