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# Regional IT Support Technician

- **Company:** Compello Partners LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Salary:** $72,800 - $104,000
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Microsoft Windows, Apple IOS, Apple Mac Systems, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Failover, Netsuite, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Fortinet, SentinelOne Expertise, Windows Client
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=daadfd2c81de3eaf

## About the Role

* 3+ years in desktop support, help desk or MSP field technician roles

 * Hands-on Microsoft 365, Entra ID and Intune administration

 * Windows 10/11, macOS and iOS/iPadOS device support; Apple MDM experience a plus

 * Working knowledge of TCP/IP, DHCP, DNS, VLANs, Wi-Fi and firewalls (Meraki, Fortinet, SonicWall or similar)

 * Experience with an RMM and a PSA ticketing tool (Datto, Kaseya, and Autotask)

 * Clear, calm communication with non-technical users and field crews

 * Comfortable driving an 1-2 hours to site location. all expenses reimbursed

 * Pass a background check

Nice to have

 * CompTIA A+, Network+ or Security+; Microsoft MD-102 or MS-900

 * Experience with field-service platforms (ServiceTitan, NetSuite) or rugged mobile fleets

 * VoIP and Microsoft Teams Phone setup

 * MSP experience supporting multiple sites for one client

## Description

* Support Microsoft 365 users: accounts, MFA, Teams, OneDrive and SharePoint, licensing

 * Install and troubleshoot site networks: firewalls, switches, Wi-Fi, ISP circuits and LTE failover, with remote guidance from Compello engineers

 * Keep SentinelOne, Datto RMM and backup agents healthy on every endpoint; escalate security alerts to the SOC and CISO

 * Keep asset inventory current

 * Act as the friendly local face for site managers and field crews