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# ITS Help Desk Specialist

- **Company:** Sauk Valley Community College
- **Location:** United States
- **Salary:** $43,784 - $46,509
- **Contract:** Permanent contract
- **Skills:** Active Directory, System Configuration, Learning Management Systems, Desktop Computing, Ethernet, Firmware, Virtual Private Networks (VPN), Microsoft Office, Software Engineering, Software Systems, Data Streaming, Live Streaming, Gsuite
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=70cd6698d0fd5fa2

## About the Role

* Must be able to lift up to 50 lbs.
 * Must display professionalism and confidentiality in all matters.
 * Must be able to communicate effectively by phone and email on a daily basis.
 * Must be dependable, accurate, self-motivated, organized, have initiative, and be able to prioritize workload.
 * Must possess excellent computer skills with the ability to work with Microsoft Office products.
 * Must be able to provide and understand verbal/visual orders from supervisors., * Associates degree and experience with computers and troubleshooting preferred.
 * Preference may be given to applicants with enrollment in or completion of SVCC CIS courses.

## Description

Sauk Valley Community College (SVCC) invites applications for the position of ITS Help Desk Specialist. This position provides tiered support for hardware systems, ensures effective operation of the Help Desk, and supports the College's technology infrastructure and service strategy through customer-focused assistance., * Operate, maintain, and recommend improvements for the customer-focused Help Desk.

 * Troubleshoot, resolve, and document hardware and software issues using a ticket-based system to ensure proper process, documentation, and knowledge base development.
 * Provision new employee hardware, office setups/relocations, and account configuration.
 * Provide technology coverage on a rotating basis for events held outside regular business hours.
 * Train and mentor Level 1 Help Desk Technicians.
 * Install and provide maintenance for computers (Mac and PC), printers, and related equipment college-wide.
 * Ensure hardware fleet and corresponding firmware are up to date.
 * Responsible for communicating and enforcing device management policies.
 * Train staff, faculty, and community members on use of classroom technology equipment:
 * Classroom automation systems
 + Phones
 + Projectors
 + Document cameras
 + Audio systems
 + Classroom cameras
 * Maintain an up-to-date device inventory to effectively plan, schedule, and coordinate with department stakeholders on equipment rollouts, including:
 + Police Academy
 + Student checkout laptops
 + Nursing laptops
 + Lab replacement cycle
 + Employee laptops
 + Office equipment
 + Classroom equipment
 * Identify and troubleshoot physical network issues.
 + Create ethernet cables.
 + Tone, map, and label existing ethernet connections back to distribution switches.
 * Conduct analysis via PDQ Inventory to identify outdated hardware and software versions, and provide related solutions to ITS administration.
 * Implement employee-specific software configurations to support onboarding, including phone system set up, print account management, shared drive access, HP print supply management, Active Directory, Google Suite, and VPN setup.
 * Troubleshoot and optimize the college's digital signage program (PiSignage).
 * Cross-train on various college software systems including Student LMS, Document Signing, Sports Live Streaming, Broadcast Streaming, Email, MFA, and Testing Center software.