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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Manager, HR Shared Services Systems - **Company:** Motion Industries - **Location:** Mountain Brook, AL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, JIRA, Microsoft Azure, Information Systems, Monitoring of Systems, Knowledge Management, Release Management, Smartsheet, Enterprise Software Applications, HR Software, Information Technology, ServiceNow HR Service Delivery, Workday, Servicenow - **Published:** October 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c63b2217b375311 ## About the Role * Bachelor's degree in Information Systems, Human Resources, Business Administration, Computer Science, or related field. * 7+ years of experience supporting HR technology, HR Service Delivery technologies, product management, HR Operations, or related disciplines. * Experience serving as a product owner, product manager, business analyst, or technology lead for enterprise applications. * Experience with ServiceNow HRSD, case management platforms, employee portals, workflow technologies, or similar service delivery solutions. * Experience gathering requirements, managing backlogs, defining priorities, and leading technology implementations. * Strong understanding of HR Operations, Shared Services, employee service delivery, and HR business processes. * Proven ability to influence cross-functional stakeholders and drive adoption of new solutions. * Strong analytical, communication, and project management skills., * Experience supporting HR Shared Services, HR Operations, or employee service delivery organizations. * Experience with ServiceNow HRSD, Five9, Workday, Paradox, knowledge management platforms, workflow automation tools, or similar technologies. * Experience supporting omni-channel service delivery strategies and employee experience initiatives. * Experience with Agile product management methodologies, Jira, Smartsheet, Azure DevOps, or similar tools. * Experience implementing workflow automation, AI-enabled support tools, self-service solutions, or digital transformation initiatives. * Experience supporting global or multi-country HR organizations. * Experience supporting organizational transformation programs, mergers, acquisitions, or large-scale business initiatives. * Professional certifications related to Agile, Product Management, Project Management, ServiceNow, or HR Technology. Physical Demands / Working Environment * Work is performed in an office environment and requires the ability to operate standard office equipment. ## Description The role partners closely with HR Operations Service Delivery, HR Operational Excellence, People Systems, Information Technology, vendors, and business stakeholders to deliver a modern, efficient, and employee-centric service delivery experience. Through strong product management practices, stakeholder engagement, and technology expertise, this position drives continuous improvement, automation, self-service adoption, and digital transformation across HR service delivery processes. This role serves as the primary business owner for HR Services & Solutions service delivery platforms and is accountable for maximizing business value, enhancing employee experience, enabling operational efficiency, and supporting the evolution of Motion's HR Services & Solutions organization. Responsibilities Product Strategy & Roadmap * Develop and maintain the HRSS technology roadmap in alignment with the HR Services & Solutions strategy and future-state operating model. * Establish product vision, priorities, and investment recommendations for HR service delivery technologies. * Evaluate emerging technologies, industry trends, and best practices to identify opportunities to improve employee experience and operational effectiveness. * Conduct stakeholder interviews, user feedback sessions, and voice-of-customer activities to identify enhancement opportunities and evolving business needs. * Develop business cases and recommendations supporting technology investments and product enhancements. Product Ownership & Platform Management * Serve as product owner for ServiceNow HRSD, Five9, workflow automation solutions, and other HRSS service delivery technologies. * Own product lifecycle management, including strategy, requirements, backlog management, prioritization, implementation, and sustainment activities. * Ensure HRSS service delivery platforms support evolving business requirements and organizational priorities. * Maintain product governance, design standards, documentation, support models, and operating procedures. * Balance operational support needs with strategic enhancement opportunities to maximize business value. HR Service Delivery & Employee Experience * Partner with HR Operations Service Delivery, HR Operational Excellence, and HR Systems leaders to improve the digital employee experience across service delivery channels. * Support omni-channel service delivery strategies including case management, self-service, virtual support, telephony, workflow automation, and knowledge management. * Design and deliver technology solutions that reduce manual effort, simplify employee interactions, and improve service outcomes. * Drive adoption of self-service and digital capabilities that enhance the employee and manager experience. Workflow Automation & Process Enablement * Partner with HR Operations Service Delivery, HR Operational Excellence, and People Systems product managers to identify automation opportunities and service delivery improvements. * Support implementation of workflow automation, intelligent routing, knowledge-centered service practices, and AI-enabled support capabilities. * Evaluate and prioritize enhancement requests based on business value, user experience, compliance requirements, and operational impact. * Promote process simplification and standardization through technology-enabled solutions. Stakeholder & Vendor Management * Partner with HRBPs, Total Rewards, Talent Acquisition, Payroll and other stakeholders to understand business requirements and priorities. * Collaborate with Information Technology teams, vendors, consultants, and implementation partners to deliver technology solutions and enhancements. * Facilitate governance forums, product reviews, roadmap discussions, and stakeholder communication activities. * Ensure stakeholder expectations, priorities, and business outcomes remain aligned. * Make sure service delivery platforms maintain compliance with organizational standards for security, privacy, governance, and controls. * Support testing, release management, system upgrades, and platform change activities. * Monitor system performance, adoption, and user satisfaction to identify improvement opportunities.