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# IT Field Support/ IT Retail Field Tech

- **Company:** Harvey Nash
- **Location:** Newark, NJ, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Basic Data Partition, Networking Hardware, Microsoft Office, SAP (Applications), Software Deployment, Wireless Access Point, Network Routers
- **Published:** October 31, 2026
- **Apply:** https://careers.harveynashusa.com/jobsearch/job-details/it-field-support-it-retail-field-tech-8525-1/

## About the Role

* Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus.
 * Willing to travel extensively; work nights or days only if needed; flexible with work assignments
 * Valid US driver's license from NJ or NY state, and clean driving record.
 * Bilingual in Spanish with owned vehicle/Car to perform this field support (Expenses/Mileage will be provided) ., * College degree in IT or Equivalent certifications., * Written and verbal communication skills.
 * Must be a self-starter with the ability to think and work independently.
 * Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
 * Strong customer service skills.
 * Well-organized and detail oriented.
 * Ability to handle multiple projects/responsibilities simultaneously.
 * Proficiency in MS Office applications.
 * Problem analysis and solving.
 * Strong decision making.
 * Able to take Initiative, being flexible with schedule.
 * Must be capable of lifting and/or carrying up to 30 lbs.
 * Bilingual in Spanish is a plus.

## Description

Lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field. Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives., * Provide first point of contact for support issues at all stores.

 * Able to travel daily between stores.
 * Process service tickets/work logs related to related problems, train customers our applications and various wireless peripherals
 * Elevate complex issues/problems to appropriate team members
 * Troubleshoot and correct problems on site
 * Perform scheduled hardware and/or software installations.

 * Assist stores with:

 * Desktop applications, maintenance, and troubleshooting.
 * Network Equipment installation and troubleshooting (routers, switches, access points)
 * Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
 * Configure and/or troubleshoot Zebra handhelds, network and label printers.

 * Provide store training in hardware use and software applications.
 * Work to gather information, or resolve issue independently or collaboratively
 * Quickly learn and retain relevant system knowledge
 * Support stores during Go live opening week.
 * Respond to customer inquiries and problem solving in a professional and effective manner
 * Provide feedback to manager regarding service failures or customer concerns
 * Maintain in depth working knowledge of retail systems and process
 * Perform other related duties as assigned