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# IT Support Technician II

- **Company:** GHC LLC
- **Location:** Greenwood Village, CO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,008.0 - $79,997.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Software Deployment, TCP/IP, Software Vulnerability Management, Wireless Networks, Software Distribution, ServiceNow IT Service Management, Information Technology, Patch Management
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1583e395e7bf1366

## About the Role

* 3+ years of experience in IT support, desktop support, help desk, or related technical roles
 * Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications
 * Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues
 * Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
 * Understanding of endpoint management, device provisioning, software deployment, and patch management practices
 * Ability to identify root causes, resolve complex technical issues, and drive continuous improvement
 * Strong communication, documentation, customer service, and organizational skills
 * Ability to work independently, manage multiple priorities, and support both technical and non-technical users
 * Understanding of information security principles and endpoint protection practices
 * Associate degree in Information Technology, Computer Science, or related field preferred
 * Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or equivalent preferred
 * Experience with endpoint management, device deployment, remote users, or construction jobsites preferred

## Description

An IT Support Technician II position is available at Garney. In this role, you will provide advanced technical support for employee-owners across offices, jobsites, and remote locations. As an IT Support Technician II, you will troubleshoot and resolve complex technology issues, support enterprise systems and technology deployments, and serve as a key resource for maintaining reliable IT operations while contributing to process improvements, cybersecurity initiatives, and end-user success., * Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues

 * Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
 * Support employee-owners across offices, jobsites, and remote work environments
 * Document technical issues, resolutions, and recommendations within the IT ticketing system
 * Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management
 * Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement
 * Serve as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions
 * Support cybersecurity, vulnerability remediation, and compliance initiatives
 * Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation
 * Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff
 * Travel as needed to support office and jobsite technology operations