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# Technical support specialist

- **Company:** AKOYAS LILLE
- **Location:** Paris, France (Remote available)
- **Experience:** Experienced
- **Salary:** €35,000.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Elasticsearch, Log Analysis, Web Applications, Postman, Restful APIs, Zendesk
- **Published:** June 18, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=30703da7f59cbe2d

## About the Role

* Expérience de 2 à 4 ans minimum en support client, helpdesk ou customer care dans un environnement SaaS BtoB ;
 * Bonne compréhension des applications web et des problématiques techniques ;
 * Capacité d'analyse et de diagnostic ;
 * Sens du service client et excellent relationnel ;
 * Rigueur, autonomie et esprit d'équipe.

Compétences appréciées

 * Zendesk ou outil de ticketing équivalent ;
 * Postman ;
 * API REST ;
 * Analyse de logs (ElasticSearch ou équivalent).

## Description

Au sein d'une équipe à taille humaine, vous êtes l'interlocuteur privilégié des clients après le déploiement de la solution.

À ce titre, vous :

 * Traitez et analysez les tickets clients ;
 * Qualifiez les demandes et identifiez les impacts fonctionnels ;
 * Reproduisez et investiguez les incidents signalés ;
 * Réalisez des analyses techniques (logs, API, tests) ;
 * Collaborez avec les équipes de développement pour résoudre les problématiques complexes ;
 * Contribuez à l'amélioration continue des processus et de la satisfaction client., * Environnement collaboratif favorisant la montée en compétences ;
 * Perspectives d'évolution vers des fonctions de support technique avancé ou de référent.

Processus de recrutement :

 * Entretien téléphonique ;
 * Cas pratique et entretien avec les managers de l'équipe.

Poste ouvert aux personnes en situation de handicap.


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