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# Help Desk Technician

- **Company:** CASTALIA SYSTEMS LLC
- **Location:** Honolulu, HI, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, CompTIA Security+, Cyber Security, Information Systems, Network Topologies, Identity and Access Management, Network Troubleshooting, Microsoft Office, Microsoft PowerPoint, Automated Data Processing (ADP), Computer Network Operations, Computer Equipment, Information Technology
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/88ebc953-4511-4b21-bab5-e11b4ecf7426

## About the Role

* Minimum High School Diploma/GED.
 * CompTIA Security+ certification.
 * Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
 * At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
 * Basic level skills in system administration and active directory.
 * The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
 * Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.

Preferred Qualifications

 * Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
 * A+ or Network+ certification.

## Description

Castalia Systems is seeking a Help Desk Technician for a mid-shift position in Honolulu, HI, with the potential to transition into a permanent role. The scheduled hours are 10:00a.m to 6:00pm.

The Help Desk Technician serves as part of a key Command, Control, Communications, and Cyber (C4) technical focal point, providing Tier 1 troubleshooting support to members of the HQ executive community, including Flag and General Officers, in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and manages communications for key personnel throughout the area of responsibility.

Roles and Responsibilities

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

 * Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
 * Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
 * Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
 * Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
 * Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
 * This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.