> Markdown version of [/jobs/ext/4284357-assoc-tech-support-analyst](https://www.wearedevelopers.com/jobs/ext/4284357-assoc-tech-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Assoc Tech Support Analyst - **Company:** Unitedhealth Group Inc - **Location:** Boston, MA, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,320.0 - $108,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Software Applications, Business Software, CompTIA Network+, System Configuration, Identity and Access Management, Network Connections, Remote Desktop Services, ServiceNow IT Service Management, Computer Equipment, Information Technology, User Administration, Servicenow - **Published:** October 31, 2026 - **Apply:** https://www.bostonjobsite.com/job.asp?id=3480931019&tx=KK9393FFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * High School Diploma/GED * 3+ years of experience troubleshooting desktop hardware, Windows/macOS operating systems, Networking and business applications * 3+ years of experience utilizing IT ticketing systems to track, document, and resolve technical incidents * Ability to travel 75%+ of the time-Field job * Reliable transportation & a valid US driver's license, * Associate degree or vocational training in Information Technology, Computer Science, or related field * IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals * Basic knowledge of network connectivity, Active Directory, remote desktop tools, and enterprise security policies * Experience working in a healthcare or corporate IT support environment * Strong written and verbal communication skills with a focus on customer service ## Description The Care Field Services Technician supports and manages day-to-day on-site IT support operations for clinical locations, providers, and practice managers. This role operates as a hands-on technical resource and the face of IT in the clinical workspace, using ServiceNow to manage tickets and support activities, resolving clinical-location escalations, delivering white-glove end-user support, and executing project work that helps maintain technology readiness for care delivery operations., * Provide technical support and end-user troubleshooting for hardware, operating systems, and software applications * Log, track, and manage technical support tickets to ensure timely issue resolution and escalate complex technical issues to higher-tier teams when appropriate * Maintain and update documentation for technical support procedures, system configurations, and issue resolutions * Perform basic system administration tasks, account provisioning, and access management * Assist in hardware setup, software installation, routine maintenance, and workstation deployments for end users * Collaborate with cross-functional technology teams to support system upgrades, patches, and technology rollouts * Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.