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# Data Analyst (Help Desk Analytics) - VA C&P Help Desk 2.0 (Remote)

- **Company:** Triumph Enterprises
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Data Governance, Operational Data Store, Power BI, SQL Databases, Tableau (Software), Information Technology, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.careerbuilder.com/job-details/data-analyst-help-desk-analytics-va-c-p-help-desk-2-0-remote--fadda298-9b02-432a-a464-c88bee89221c

## About the Role

* Able to read, write, speak and understand English
 * Able to obtain and keep a VA Tier 2 / Moderate Risk background investigation and complete VA privacy and security training
 * 3+ years of operational data analysis, preferably IT service management or contact-center data
 * ServiceNow reporting and dashboards; advanced Excel; SQL or a business intelligence tool
 * Bachelor's degree in a quantitative or IT field, or equivalent experience

PREFERRED CERTIFICATIONS

 * Microsoft Power BI Data Analyst (PL-300) or Tableau certification
 * ITIL 4 Foundation
 * ServiceNow Performance Analytics training

OTHER PREFERRED QUALIFICATIONS

 * Federal or VA reporting experience
 * Experience presenting findings to program leadership

## Description

Triumph Enterprises, Inc. is recruiting a Data Analyst (Help Desk Analytics) for our proposed support to the Department of Veterans Affairs (VA) Office of Information and Technology, Compensation and Pension (C&P) Product Line Help Desk Tier 2 and Deployment Support Services 2.0. This position is contingent upon contract award. Remote work from anywhere in the United States., * Collect, clean and analyze Tier 2 ticket data from approved VA systems; monitor key performance indicators and flag anomalies

 * Build and maintain dashboards; deliver the Weekly Data Analysis Report, Daily Active Ticket Report, Daily Ticket Trend Report and Service Desk Monthly Progress Report metrics
 * Report daily, weekly, monthly and special-study analysis of Tier 2, 3 and 4 tickets, including links to application defects
 * Recommend strategies to reduce ticket volume; support incident and problem management; follow VA data governance and security standards