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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Salary:** $39,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Microsoft Outlook, Computer Networks, Hard Disk Drives, PC Tools, Issue Tracking Systems, Networking Hardware, Networking Basics, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Motherboard, Software Troubleshooting, Peripherals, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d44b43d6e9df785d

## About the Role

* Minimum 3 to 5+ years of experience supporting PC Hardware and software
 * Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required
 * Ideally, experience supporting in a manufacturing enterprise environment
 * Experience working in enterprise environment
 * Ability to handle multiple projects
 * Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
 * High energy candidates are desired given fast-paced environment
 * Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
 * Energetic, professional, heads-down, social, and process driven personality works well in this environment

## Description

* Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
 * Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
 * Maintain, analyze, and troubleshoot software and computer peripherals
 * Ability to setup, configure, and add all hardware
 * Experience with asset management
 * Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
 * Assure that all tickets requiring follow up work and / or calls receive appropriate attention
 * Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
 * Perform backup, recovery, and security procedures both planned or during emergency
 * Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
 * Assist with diagnoses of network hardware and performance problems
 * Perform approved installation, configuration, and maintenance of physical network
 * Perform network system administration task both planned or during emergency
 * Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
 * Back up and burn end user data
 * Assist in developing and documenting improvements to current processes
 * Assist other coworkers in resolution of end users' technical issues across the program
 * Assist Site Leader in the execution of established processes and escalations