> Markdown version of [/jobs/ext/4286732-it-service-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/4286732-it-service-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Technician I

- **Company:** Extra Space Management, Inc
- **Location:** Salt Lake County, UT, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Remote Desktop Services, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=964b52fc3b519131

## About the Role

* High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
 * A+ Certification is preferred
 * Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
 * Demonstrated interpersonal skills and openness to new technologies
 * Excellent analytical, interpersonal as well as verbal and written communication skills
 * Ability to thrive in a fast paced, decentralized work environment

## Description

* Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
 * Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
 * Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
 * Communicate effectively and concisely, both verbally and in writing.
 * Identify and escalate issues requiring urgent attention or a higher level of knowledge.
 * Identify common issues and report those issues to management.
 * Ability to work in a team environment.
 * Follow Help Desk practices and procedures.