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# IT Administrator II

- **Company:** Everforth Apex
- **Location:** Kansas City, KS, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Business Software, Microsoft SharePoint, Software Troubleshooting, Information Technology
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/ebd199b4-3b11-4450-9e76-41ea25e47167

## About the Role

We are seeking a customer-focused IT Support Specialist to provide technical support across multiple locations within a regional territory. This role combines hands-on desktop support, technology project implementation, executive support, and collaboration with infrastructure teams. The ideal candidate is a proactive problem solver who enjoys working independently, traveling to support end users, and delivering exceptional service., * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

 * 2+ years of IT support, desktop support, or help desk experience.
 * Experience supporting Windows, macOS, Microsoft 365, iOS, and Android environments.
 * Familiarity with Active Directory and endpoint support best practices.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to work independently while collaborating effectively within a team environment., * A strong customer-first mindset.
 * Excellent communication skills with the ability to explain technical concepts to non-technical users.
 * Experience supporting executives and high-visibility stakeholders.
 * A self-starter who thrives in a fast-paced, multi-location environment.

## Description

* Provide onsite and remote technical support for Windows, macOS, mobile devices, and business applications.
 * Troubleshoot and resolve hardware, software, network, and user access issues.
 * Support Microsoft 365 technologies including Teams, SharePoint, Exchange, and related services.
 * Coordinate and assist with technology deployments, upgrades, and lifecycle management initiatives.
 * Manage and track IT assets across assigned locations.
 * Partner with business stakeholders, vendors, and internal IT teams to identify and implement technology solutions.
 * Deliver white-glove support to executive leadership and key stakeholders.
 * Support conference room, audio/visual, and collaboration technologies.
 * Document troubleshooting efforts, technical processes, and knowledge articles.
 * Serve as an escalation resource for front-line support teams.
 * Travel regularly throughout the assigned region to provide onsite support and project assistance.