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# IT Support Specialist I (Tier 1)

- **Company:** Reagan Outdoor Advertising
- **Location:** Salt Lake City, UT, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Business Software, Image Management, Office Suite, Productivity Software, Remote Service Software, Peripherals, User Administration, User Accounts
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=40ad94a4a641bf5d

## About the Role

* Familiarity with iPhones and ability to perform basic troubleshooting and user support
 * Good customer service and communication skills
 * Basic understanding of Windows OS, user accounts, and common office software
 * Ability to follow procedures, document work, and manage multiple tickets
 * Comfortable working independently and as part of a team
 * Willingness to learn new systems and technologies

Nice to Have

 * Prior experience in a Helpdesk, Desktop Support, or IT Support role (or equivalent internship / training)
 * Familiarity with Active Directory user management
 * Experience with remote support tools
 * Basic knowledge of endpoint management or imaging tools
 * IT-related certifications (A+, Network+, etc.)

## Description

* Serve as first point of contact for IT support requests via helpdesk tickets
 * Troubleshoot basic hardware, software, and connectivity issues
 * Perform password resets and assist with authentication issues
 * Support email, productivity software, and common business applications
 * Assist with onboarding and offboarding tasks (account setup, equipment prep)
 * Image, configure, deploy, and support laptops, desktops, and peripherals
 * Provide remote and desk-side support to end users
 * Support conferencing rooms, webcams, headsets, and related equipment
 * Escalate complex issues to Tier 2 / senior IT staff as needed
 * Document known issues and solutions in step-by-step knowledge base articles
 * Follow established IT processes and security best practices