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# NICE CXone Technical Lead

- **Company:** Capgemini
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $115,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Artificial Intelligence, Release Management, Systems Integration, Scripting, Restful APIs
- **Published:** October 26, 2026
- **Apply:** https://www.chicagocareersite.com/job.asp?id=3472133025&tx=KJ6969FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Seeking an experienced NICE CXone Technical Lead to drive solution architecture, development, and delivery for enterprise contact center implementations. The role requires strong expertise in CXone configuration, IVR/Studio development, integrations, WFM/WEM, and AI-driven customer experience solutions., * 8+ years of CCaaS experience with strong NICE CXone expertise.

 * Hands-on experience with:
 * NICE IVR / Studio Scripting
 * WFM / WEM
 * CXone Reporting & Dashboards
 * JavaScript and CXone scripting
 * Experience with CRM-integrated agent desktops and customer journey solutions.
 * 2+ years of REST API / CRM integration experience.
 * Strong understanding of AI-powered CX capabilities within NICE CXone.
 * Experience working in Agile/Scrum environments.
 * NICE Advanced Certifications preferred.

Preferred

 * NICE Quality Management (QM) experience.
 * Large-scale or multi-region CXone implementations.
 * Experience in highly regulated enterprise environments.

## Description

* Lead architecture, design, and development on the NICE CXone platform.
 * Design and implement IVR/Studio workflows, omnichannel solutions, and CRM-integrated agent experiences.
 * Drive REST API and CRM integrations, including screen pops and customer journey enhancements.
 * Ensure scalability, performance, security, and adherence to NICE best practices.
 * Conduct code/configuration reviews and support release management.
 * Collaborate with business and delivery teams to translate requirements into solutions.
 * Mentor developers and provide technical leadership across projects.