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# Tax Season Tech Support Remote Southeast U.S.

- **Company:** TaxSlayer LLC
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $35,360.0
- **Contract:** Temporary contract
- **Skills:** Antivirus Softwares, Computing Platforms, Microsoft Operating Systems, Firewalls (Computer Science), Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c40ddf4691c9240c

## About the Role

* Working knowledge of Microsoft operating systems
 * Strong problem-solving and troubleshooting skills
 * Ability to multitask across various software platforms
 * Comfortable presenting technical information to clients
 * Willingness to work extended or flexible hours, including weekends during tax season, * High School Diploma or equivalent
 * 2+ years of experience in a technical support or help desk role, * Associate or Bachelor's degree in IT, Computer Science, or related field
 * Certifications (CompTIA, Microsoft, etc.)
 * Military experience in IT-related MOS (e.g., 25B Bravo)

## Description

TaxSlayer is seeking Technical Support Specialists to join our seasonal support team for the upcoming 2026 tax season. This is a 100% remote position starting in December 2026, supporting customers who use our TaxSlayer Pro software.

In this role, you'll assist customers with installation, configuration, and troubleshooting of software and hardware issues. You'll work with networks, firewalls, antivirus programs, printers, and connectivity settings. If you're a strong communicator with a passion for solving technical problems, this is a great opportunity to make an impact., * Provide technical support to customers via phone

 * Assist with installation and configuration of TaxSlayer Pro products
 * Troubleshoot networks, printers, scanners, antivirus, and firewall programs
 * Guide customers through server and network setup
 * Maintain strong written, verbal, and interpersonal communication
 * Research and resolve complex technical issues