> Markdown version of [/jobs/ext/4288201-itsm-platform-administrator](https://www.wearedevelopers.com/jobs/ext/4288201-itsm-platform-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ITSM Platform Administrator

- **Company:** Robert Half
- **Location:** Eugene, OR, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, JIRA, Software Documentation, Data Sharing, Identity and Access Management, Chatbots, Low-code, Api Management, Servicenow
- **Published:** October 5, 2026
- **Apply:** https://www.dice.com/job-detail/14cd179c-3e33-46e3-a295-41e0a46d7a67

## About the Role

* 3+ years of experience administering an ITSM platform such as TeamDynamix, ServiceNow, Freshservice, Ivanti, Cherwell, or Jira Service Management.
 * Experience configuring service catalogs, request forms, workflows, ticketing processes, SLAs, and knowledge bases.
 * Experience supporting onboarding, offboarding, and access management processes.
 * Strong organizational skills with the ability to prioritize multiple initiatives simultaneously.
 * TeamDynamix iPaaS integration development experience.
 * Service Catalog and Client Portal design experience.
 * Knowledge Base administration and governance experience., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

Robert Half is seeking an experienced ITSM Platform Administrator to support and enhance a growing enterprise service management environment. This role will focus on the administration, configuration, automation, and continuous improvement of the organization's TeamDynamix platform, with a strong emphasis on employee lifecycle management, service catalog development, workflow automation, and AI-powered service delivery., * Administer, configure, and optimize the TeamDynamix IT Service Management (ITSM) platform.

 * Support the design and rollout of the employee lifecycle process for onboarding, transfers and departures. Work with each department's technical staff to define and build their Access Groups.
 * Manage and optimize the client portal, ensuring a user-friendly and efficient experience.
 * Administer service catalogs, ticketing processes, SLAs, and workflow automations.
 * Determine requirements for new request forms and services, then design, build, test and implement them in the client portal.
 * Help establish scalable identity lifecycle and access management workflows across departments.
 * Develop and maintain integrations using TeamDynamix iPaaS and its low-code workflow capabilities.
 * Support API integrations and data exchanges between TeamDynamix and other enterprise systems.
 * Participate in the configuration, testing, rollout, and optimization of AI chatbot functionality within the TeamDynamix platform.
 * Create and maintain system documentation, knowledge articles, process guides, and content standards.