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# IT Desktop Support Specialist

- **Company:** VASPIRE Technology
- **Location:** Boston, MA, United States
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Microsoft Management Console, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, TCP/IP, Transmission Control Protocol (TCP), Computer Equipment, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a2f702ff02fefc5e

## About the Role

* Experience in IT support, desktop support, help desk systems, hardware support, Windows support, and software or network troubleshooting.
 * Familiarity with computer networking concepts, TCP (Transmission Control Protocol), DNS, VPN, GPOs, and operating systems.
 * Strong analysis skills to identify causes, assess options, and resolve technical issues.
 * Effective communication skills and a customer-focused approach to support.
 * Microsoft Office experience is useful; Linux or macOS support experience is preferred.

## Description

As an IT Desktop Support Specialist, you'll help employees stay productive by resolving day-to-day technology issues across computers, software, networks, and mobile devices. You'll provide responsive IT support, document requests in help desk systems, and explain solutions clearly. Your impact: By restoring access to essential tools and systems, you help employees get back to work with less disruption., * Deliver desktop support and technical support for Windows, macOS, and Linux operating systems, Microsoft Office, and mobile devices.

 * Troubleshoot computer hardware, software, and equipment; diagnose network issues involving computer networking, TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), and VPN (virtual private network) connections.
 * Manage customer support tickets from intake through resolution, keeping records accurate and users informed.
 * Support Active Directory management, Group Policy Objects (GPOs), computer management, and IT infrastructure tasks.
 * Provide customer service, technical troubleshooting support, and clear guidance to users with varied technical experience.