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# Help Desk Engineer

- **Company:** Addison Group
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $79,040.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Security Assertion Markup Language (SAML), Okta, Software Troubleshooting, Microsoft InTune, Gsuite, Video Streaming
- **Published:** October 16, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-6A6F05DAFADEB5074A/

## About the Role

* 2-4 years of Help Desk, Desktop Support, or IT Support experience
 * Strong MacOS support experience
 * Experience with Okta (SSO/SAML)
 * Microsoft 365 administration experience
 * Experience with Entra ID and/or Intune
 * Google Workspace administration experience
 * Strong troubleshooting, communication, and customer service skills

Preferred Qualifications:

 * Active Directory experience
 * Mac device management experience
 * Audio/Video conference room support
 * CompTIA A+, Network+, or similar certifications

## Description

The ideal candidate will have strong experience supporting MacOS environments and Okta, along with a customer-first approach to technical support., * Provide Tier 1/Tier 2 technical support for hardware, software, and peripheral issues

 * Troubleshoot and support both Mac and Windows endpoints
 * Manage and resolve issues through a ticketing system
 * Support onsite and remote employees with technical requests
 * Configure, deploy, and maintain laptops and endpoint devices
 * Assist with conference room Audio/Video technology support
 * Create and maintain technical documentation
 * Provide white-glove support to employees and executive stakeholders