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# Senior Director, Platform Experiences & Core Capabilities Lead

- **Company:** The Bank of New York Mellon Corporation
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Big Data, Software as a Service, Data Infrastructure, Extract Transform Load (ETL), Data Visualization, Distributed Systems, SQL Databases, Systems Integration, Containerization
- **Published:** October 18, 2026
- **Apply:** https://diversityjobs.com/career/18688518/Senior-Director-Platform-Experiences-Core-Capabilities-Lead-Massachusetts-Boston

## About the Role

* 15+ years of experience
 * Strong digital product management experience, building and uplifting digital products
 * Passion for creating superior user experiences, informed by in-depth user research leveraging persona-based journey mapping, jobs-to-be-done, etc.
 * Proven experience in product design, developing use cases, flow diagrams, prototypes, backlogs, etc.
 * Experience in investment management and/or investment operations workflows. Knowledge of accounting, performance, portfolio management, and private markers are a plus.
 * Track record building B2B products for complex enterprise customers, including stakeholder management up to C-level.
 * Deep technical understanding of cloud + data infrastructure, with strong intuition for tradeoffs across performance, reliability, security, and cost at enterprise scale.
 * Hands-on familiarity with modern data platform patterns (warehouse/lakehouse concepts, distributed systems, metadata-driven governance, large-scale data movement/integration).
 * Experience driving SaaS platform modernization (e.g., multi-tenant SaaS, cloud-native technologies) and shipping platform capabilities that scale.
 * Demonstrated success embedding AI into product experiences-automating workflows, improving discoverability/usability, and enabling new value (e.g., copilots for SQL/data prep, AI-assisted governance, anomaly detection, intelligent recommendations).
 * Strong experience delivering data visualization experiences in a B2B platform-such as operational dashboards, usage/cost analytics, "data health" and quality views, lineage/impact analysis graphs, and administrator reporting.
 * Experience integrating or designing alongside BI/analytics ecosystems (e.g., building metadata/lineage integrations with BI and ETL tools, or enabling governed "self-serve" experiences).
 * Knowledge of innovative data structuring and monetization strategies in the B2B space
 * Intellectual curiosity - interested in shaping the future of financial services
 * Strong analytical, problem solving and decision-making skills
 * Excellent communication skills, both written and verbal, with the ability to simplify complex concepts and the ability to influence others
 * Ability to collaborate with and influence senior executives and stakeholders
 * Experience recruiting, motivating and developing staff, maximizing their contributions and professional growth
 * Proven track record of leading and managing complex strategic projects and initiatives from inception to completion
 * Desire to work in a fast-paced highly transformational environment
 * Knowledge of institutional financial services is desired, ideally with experience in asset servicing

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## Description

* Translating client expectations, stakeholder needs and market opportunities into actionable l design and service standards.
 * Identifying and prioritizing strategic initiatives to close gaps between the current platform components and long-term vision, across people, processes, and technology.
 * Partnering with cross-functional teams to build and maintain a development backlog that advances the channel strategy with meaningful value at each step.
 * Managing and motivating a team of product owners and specialists, overseeing execution of the roadmap in collaboration with design, engineering, data, and other platform teams-ensuring solutions are client-tested, refined, and effectively adopted.
 * Tracking adoption metrics, platform usage, telemetry and client feedback to continuously improve
 * Innovating around future-proofing and commercializing channel capabilities, including the use of emerging technologies like generative AI and data monetization strategies.
 * Collaborating with business development teams to support strategic engagements with key clients